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Benefits:
- 401(k)
- Dental insurance
- Health insurance
Customer Service Representative
FinTech Company
FinTech Company
4-5 months then perm
$34-39 p/h
Iselin, NJ • On-site
Hourly then $60K - $65K/yr
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Job description
Hybrid, Full Time, Full Benefits, Very stable and room for growth.
FinTech Company in the Medical/Health Industry is seeking a motivated professional who can work independently in a fast-paced, customer-centric environment while continually understanding the ever-changing needs of today’s customer. The Customer Service Representative (CSR) supports the Client Services team with day-to-day duties.
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The Rep. may assist with all types of customer-related inquiries, which include inbound and outbound calls. This position requires the CSR to resolve escalated customer inquiries while maintaining an exemplary level of service to reflect a pleasant client experience. The ideal candidate will understand how to eloquently speak to our clients via all contact channels (Phone, Email, Live Chat) and is responsible for providing support for all customer relationship management requirements. This may include payment processing, initiating payment due date changes, updating client personal information, and reviewing documentation for processing.
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 What You'll Do:
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 What You'll Do:
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- Provide exceptional customer service in a timely fashion
- Respond to customer inquiries via telephone and internal portal, including but not limited to emails, dispute/service request
- Respond to customer inquiries with written business correspondence when needed
- Interact with cross-functional teams to resolve client issues
- Interact effectively with internal and external partners as well as clients/customers
- Perform research to resolve complex customer inquiries
- Speak eloquently and respectfully while being attentive to client needs
- Train on new products being offered
- Identify inefficiencies and provide ideas to enhance the client and employee experience
- Train new CSRs entering the department, follow requirements and maintain deadlines for completion of job tasks
​Qualifications:
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- Possess excellent customer service and office administrative skills
- Multi-lingual, Spanish speaking strongly preferred.
- Have knowledge of Customer Relationship Management (CRM) systems (such as ZenDesk, SalesForce)
- Maintain upbeat, positive attitude and an approach to work rooted in professionalism
- Have comprehensive knowledge of customer service
- Possess excellent verbal and written communication skills
- Exemplify strong problem-solving skills
- 5+ years of demonstrated performance in a goal-driven & customer-focused environment preferred
- 4-year college degree from an accredited institution
- Knowledge of payment processing with Debit Card and ACH
- Strong proficiency with Microsoft Office applications
- Knowledge of financial services and installment loans a plus
- Available to work 12 – 9 PM shift, and occasional Saturdays as needed. Flexibility as the business requires.
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