Customer Success Manager

We are looking for a Customer Success Manager to join our growing team. As a crucial early hire, you will play a pivotal role in shaping our customer success strategy and ensuring our clients achieve maximum value from our platform. You will work closely with customers to understand their needs, provide exceptional support, and help drive product improvements based on user feedback. Ultimately, you will be responsible for ensuring the success and satisfaction of our customers by providing exceptional support and guidance.

At Assured, we are ruthlessly focused on our end customers and driving better outcomes. Most of your time will be spent learning and experimenting to drive your desired outcomes. You will have ownership, autonomy, and the ability to maximize your growth curve.

Responsibilities

• Customer Onboarding: Lead the onboarding process for new clients, ensuring a smooth and efficient transition to our platform.

• Relationship Management: Build and maintain strong relationships with customers, acting as their primary point of contact.

• Support and Guidance: Provide ongoing support and guidance to customers, addressing their concerns and resolving issues promptly.

• Product Feedback: Gather and analyze customer feedback to help inform product development and improvements.

• Training and Education: Develop and deliver training materials and sessions to help customers fully utilize our platform.

• Customer Advocacy: Advocate for customers' needs within the company, ensuring their voices are heard in product and strategy discussions.

• Success Metrics: Track and report on key success metrics, such as customer satisfaction, retention, and usage rates.

Qualifications

• 1+ years of experience in customer success, account management, or a related role, preferably in the healthcare or SaaS industry.

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.

• Problem-solving mindset with the ability to think critically and proactively address client needs.

• Ability to manage multiple clients and priorities simultaneously.

• Proficiency with CRM software and customer support tools.

• Understanding of credentialing and network management processes in healthcare is a plus.

FTE Only Benefits and Pay

Our headquarters are located in New York City, and we value cross-team collaboration and in-person connection. We encourage participation from all team members—great ideas can come from anywhere. While we take our mission seriously, we don’t take ourselves too seriously. We host offsites, outings, and team meals to stay connected as people. We offer office lunch, a fully stocked snack bar, and an in-office culture.

We provide competitive base compensation along with stock options. The expected annual salary range for this role posted is depends on experience and interview performance. We offer fully paid health and dental coverage, plus vision insurance, online health providers, unlimited PTO (“take what you need”), and seven paid holidays.

EEO Statement

Assured is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic under federal, state, or local laws.

This policy applies to all employment practices, including hiring, promotion, termination, compensation, benefits, training, and apprenticeships. Assured bases hiring decisions solely on qualifications, merit, and business needs.