PRIMARY FUNCTION/PURPOSE:

The Data Support Manager is responsible for the operational management, governance, and integrity of the organization’s enterprise data systems and applications. This role combines strong database administration expertise, system analysis, application data management, and project coordination to ensure that organizational data environments remain secure, reliable, and aligned with regulatory and operational requirements.

The position serves as the primary technical resource for database environments, data lifecycle management, system integrations, and application data structures. Working under the supervision of the Vice President of Information Technology, the Data Support Manager collaborates with system administrators, network administrators, and IT support staff to maintain a stable and secure technology environment supporting the agency’s operations.

In addition, the Data Support Manager functions as a System Analyst in partnership with the Head of IT operations, contributing to the design and development of enterprise systems, supporting business process automation initiatives, and leading database architecture required to support the operational needs of multiple departments across the agency.

In organizations operating clinical programs such as Article 31 outpatient behavioral health clinics, the Data Support Manager supports systems used for clinical documentation, reporting, and operational data management. While the role is grounded in strong enterprise database administration and data governance practices, the position is expected to understand and support data structures used within healthcare applications and to align system configurations with operational and regulatory requirements established by the New York State Office of Mental Health.

MINIMUM QUALIFICATIONS:

Bachelor’s degree in Computer Science, Information Systems, Data Management, or related field is required, Master’s degree preferred
Minimum 5–8 years of experience in database administration, data management, system analysis, or enterprise application support
Strong hands-on experience managing enterprise relational databases
Experience supporting enterprise applications and system integrations
Experience working in regulated environments preferred (healthcare, government, nonprofit, financial services)
Exposure to healthcare or clinical environments such as Article 31 programs is advantageous but not required

Technical Skills

Required

Microsoft SQL Server administration
SQL query development and performance tuning
Database backup and recovery
Data lifecycle management
Application data troubleshooting
Database security and access management
Azure SQL or cloud database platforms

Preferred

Power BI, SSRS, or enterprise reporting tools
ETL or data integration platforms
API-based system integrations
Identity and Access Management concepts

Core Competencies

Enterprise Database Administration
System Analysis and Process Automation
Data Governance and Lifecycle Management
Application Data Support
System Integration and Interoperability
Data Security and Compliance
Cross-Departmental Collaboration
Technical Problem Solving

Role Importance to the Organization

This role supports the agency by ensuring:

Strong governance and management of enterprise data infrastructure
Reliable and secure database systems supporting operational and clinical programs
Development of enterprise systems aligned with agency-wide operational needs
Improved operational efficiency through process automation initiatives
Effective collaboration across departments to support organizational data and reporting needs
Stable and scalable technology environments support both enterprise operations and clinical program requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Enterprise Database Management

Administer and maintain enterprise database platforms such as Microsoft SQL Server, MySQL, PostgreSQL, Azure SQL, or equivalent systems
Monitor database performance, availability, and operational health
Perform database tuning, indexing optimization, and performance improvements
Manage database backup, restoration, and disaster recovery processes
Maintain database security controls including role-based access permissions
Ensure data consistency, integrity, and reliability across enterprise systems

Enterprise System Analysis & Process Automation

Function as a System Analyst supporting the Vice President of IT in the design and development of enterprise systems used across the organization
Analyze departmental workflows and translate operational requirements into system and database solutions
Support development of process automation initiatives that improve operational efficiency and reduce manual processes
Participate in requirements gathering sessions with business units to identify data and system needs
Assist in the design of enterprise data models and system architecture supporting agency-wide applications
Document system requirements, workflows, and technical specifications

Data Governance and Lifecycle Management

Manage the full lifecycle of organizational data including creation, storage, integration, usage, archival, retention, and secure disposal
Implement and maintain enterprise data governance standards and documentation
Ensure systems adhere to internal data management policies and regulatory retention requirements
Maintain structured documentation for database schemas, reporting logic, and system data flows

Clinical and Operational Application Data Support

Support enterprise and clinical applications that rely on structured databases and integrated data systems
Provide technical assistance for data-related issues affecting system functionality, reporting, or integrations
Assist with data migration activities during system upgrades or deployments
Maintain application data schemas and support system configuration related to database functions

In environments supporting Article 31 clinical programs, responsibilities may include:

Supporting electronic health record (EHR) systems and clinical data repositories
Understanding database structures used for treatment documentation, encounter tracking, and operational reporting
Ensuring system data structures support compliance and reporting requirements associated with behavioral health program operations

Enterprise Data Architecture Support

Lead database design and management efforts supporting the operational needs of various departments within the agency
Develop data structures and reporting frameworks that support program operations, compliance monitoring, and leadership reporting
Assist the VP of IT in developing enterprise data architecture supporting agency-wide systems
Ensure data standardization and interoperability across departmental systems

System Integration and Data Interoperability

Support integrations between enterprise systems, clinical applications, and reporting platforms
Monitor and maintain data synchronization processes across systems
Assist in troubleshooting data exchange or integration issues between applications
Support API integrations and data exchange mechanisms where applicable

Project Support and System Implementation

Participate in the planning and implementation of data-related technology initiatives
Provide database and data architecture support for system upgrades and new application deployments
Coordinate with infrastructure teams, vendors, and internal departments during implementation activities
Assist in developing technical documentation and system deployment plans

Security, Compliance, and Audit Support

Support compliance with applicable data protection standards including Health Insurance Portability and Accountability Act where applicable
Monitor database access logs and system audit trails
Maintain appropriate access controls to protect sensitive organizational data
Support internal reviews and external audits by providing validated system data and reporting outputs

Reporting and Data Analysis Support

Develop SQL queries, stored procedures, and data extracts used for operational reporting
Assist departments in generating reliable and structured reports
Maintain data accuracy and reproducibility of reports used for internal oversight and regulatory review

Operational Support and Incident Response

Provide Tier 2 and Tier 3 support for database or application data issues
Investigate and resolve system data incidents
Perform root cause analysis and implement corrective measures
Maintain documentation for system configurations, data processes, and incident resolution

Collaboration with IT Infrastructure Teams

The Data Support Manager works closely with:

System Administrators – supporting server infrastructure hosting enterprise databases
Network Administrators – ensuring stable connectivity and system availability
IT Support Specialists – resolving user issues related to system data access and reporting
Application Vendors and Developers – supporting system upgrades, integrations, and troubleshooting

EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

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