Digital Operations Manager

Digital Operations Manager 

About the Role 

We are seeking a Digital Operations Manager to own our programmatic advertising operations and digital billboard network. This role is the hands-on operator and internal expert for our direct and exchange programmatic systems, while also holding accountability for the health and performance of our digital OOH infrastructure. 

What You'll Own 

Programmatic Operations 

• Full ownership of our direct and exchange programmatic systems 

• Hands-on configuration, management, and troubleshooting of exchange integrations, deal ID setup, creative specs, and pacing 

• Own the technical relationship with DSP and SSP partners 

• Partner with Sales and Revenue teams to surface delivery issues and support campaign execution 

• Serve as the internal subject matter expert on how the programmatic stack works and how to keep it running 

Digital Network Operations 

• Full ownership of digital uptime across our billboard network in all active markets 

• Day-to-day health monitoring, incident response, and resolution workflows for digital display outages 

Digital Systems and Vendor Management 

• Own and administer digital inventory booking and contract management platforms 

• Manage content management and media player software vendors, holding them accountable to roadmap commitments and SLAs 

Cross-Functional Coordination 

• Act as the primary liaison between digital ops, IT, and sales on issues affecting digital inventory availability and delivery 

• Drive resolution of booking conflicts, overbooking diagnostics, and play count discrepancies 

• Coordinate with the data team on play count pipeline integrity, alerting, and reporting accuracy 

• Manage project tracking and team workflows, keeping workstreams organized across markets and stakeholders 

What We're Looking For 

• 5+ years of experience in programmatic ad operations, digital media operations, or a related operations role 

• Hands-on experience operating programmatic exchange integrations: SSP or publisher-side experience strongly preferred over DSP or agency-side 

• Demonstrated system ownership across the full lifecycle: configuration, monitoring, performance optimization, and vendor accountability 

• Experience managing vendor relationships and holding partners accountable to SLAs 

• Comfort working deep in technical systems: you understand how data flows between platforms and can diagnose where it breaks 

• Strong project management skills with the ability to juggle multiple active workstreams across markets and vendors 

• Clear communicator who can translate technical issues for non-technical stakeholders 

• Proficiency with project management tools such as Asana 

Nice to Have 

• Familiarity with digital OOH content management or media player platforms 

• Experience in a multi-market or distributed field operations environment 

• Background working with data and BI tools (Tableau, Snowflake, or similar) for operational reporting