Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Opensity Solutions is seeking a seasoned Director of Operations to lead service delivery for an enterprise client. This is a critical leadership role for someone who thrives in fast-paced, high-touch environments and can immediately establish trust and credibility with senior stakeholders.

You’ll oversee a multi-site team of 15+ professionals delivering white-glove services across Reception & Concierge and Office Services. This role combines operational leadership, financial ownership, and strategic client partnership.

What You’ll Do

Act as the senior leader and primary client contact for a large enterprise account
Lead and develop a distributed team
Deliver best-in-class workplace and concierge services
Own financial performance, including P&L, budgets, and forecasting
Drive KPIs, SLAs, and continuous improvement initiatives
Present insights and strategic recommendations to client leadership
Identify opportunities to enhance service delivery and grow the account

What We’re Looking For

5+ years leading workplace services, outsourcing, or office operations
Proven experience managing enterprise, high-touch client environments
Strong people leadership across both managers and frontline teams
Financial expertise with P&L ownership
Experience with conference/event systems and ticketing platforms
Exceptional communication and executive presence
Ability to step in quickly and make an immediate impact

Why Join Opensity Solutions?

Lead a high-visibility, enterprise-level account
Drive meaningful client impact and innovation
Work with a collaborative, growth-focused leadership team
Competitive compensation and benefits

Opensity Solutions, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

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