Engagement Specialist of Behavioral Health

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a full-time Engagement Specialist to join our team at the HUB located in Bronx, NY.

Position Summary

The Behavioral Health Engagement Specialist will be responsible for assertive engagement of Mental Health patients who are lost to care, or who are at risk of becoming lost to care.  The Engagement Specialist will assist in conducting outreach activities such as creating and answering telephone encounters, sending correspondence to patients, and maintaining proper documentation to satisfy agency’s policy and procedures.

Essential Duties and Responsibilities 

• Conduct outreach through live calls or mail to locate patients who may need additional support and services to retain patient in care.
• Document and maintain clinical records in a manner that assures compliance with all agency policy and procedures.
• Assist outreached patients with prompt follow up appointments to efficiently engage them in care.
• Refer and connect patients to appropriate service provider.
• Coordinate patient care within interdisciplinary team.     
• Display professional courtesy at all times and maintains customer services attitudes.      
• Demonstrates ability to communicate effectively in a variety of circumstances.
• Manages time and other resources to meet established goals within the agreed upon time frames

Essential Job Qualifications

• Minimum Education Requirement: High School diploma/GED
• Minimum Work-Related Experience: 2-4 years
• Preferred Specialized Skills & Knowledge: Bilingual in both English and Spanish (orally and written) 

About Sun River Health

Sun River Health has a rich history of providing quality, affordable health care to communities in need. Founded in the early 1970s by four African American women in Peekskill, New York, the organization was established to address the lack of accessible health services in their community. With the help of a small federal grant, the first Sun River Health site opened its doors in 1975. Over the years, Sun River Health has grown into a comprehensive Federally Qualified Health Center (FQHC) system with over 45 locations, serving more than 250,000 patients across the Hudson Valley, New York City and Long Island. Our exceptional primary care practitioners, specialists and support staff are dedicated to delivering high-quality care to all individuals, regardless of their ability to pay. In December 2018, Sun River Health expanded its reach by merging with Brightpoint Health, an FQHC network offering integrated medical, behavioral and social support services in New York City. This merger allowed us to enhance our services and continue our mission under the unified name of Sun River Health.

Benefits

At Sun River Health, we are committed to building a personal relationship with our team and supporting you in every way we can. We offer competitive compensation and a comprehensive benefits package for you and your family, including:

• Medical, Dental and Vision Insurance: Comprehensive health coverage to ensure you and your family stay healthy.
• Life and Disability Coverage: Financial protection for you and your loved ones in case of unforeseen circumstances.
• Retirement Savings Plan: Plan for your future with our retirement savings options.
• Commuter and Transit Benefits: Assistance with your daily commute to make your journey to work easier.
• Employee Assistance Program (EAP): Access to confidential support and resources for personal and work-related issues.
• Employee Discount Program: Enjoy discounts on various products and services as a valued member of our team.

Why Join Sun River Health?

• Mission-Driven Work: Be part of a proud network of care that offers high-quality health and social support services to communities in need.
• Professional Growth: We provide opportunities for career advancement and professional development.
• Supportive Environment: Our culture promotes wellness, inclusivity, and recognition, ensuring a supportive and collaborative work environment.
• Community Impact: Make a difference in the lives of individuals and families by providing quality, affordable health career.

Join us at Sun River Health and be part of an award-winning network of care that has been serving our communities since 1975. We are always looking for skilled and dedicated professionals to join our team and help us continue our mission of providing quality health care to all.