Facilities Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facilities Manager - Retail Portfolio

Position Overview

Dynamic career opportunity for a passionate and creative retail-focused Facilities Manager in a virtual role supporting a distributed portfolio. The Facilities Manager serves as primary point of contact responsible for management of facilities, vendors, and small projects. This role executes reactive and planned work, ensures on-time response and completion according to account specifications and site knowledge, maintains budget alignment, and develops client relationships with key representatives to support corporate real estate goals and objectives.

Key Responsibilities

Facility Management Engage with individual client and site employees to gain situational knowledge to successfully address, manage, and deliver resolution for reactive facilities repairs. Establish positive relationships with property owners and property maintenance/engineering staff. Successfully manage high volume of work orders and vendors across large, distributed portfolio of locations. Demonstrate excellent communication and organizational skills working across multitude of facilities, business lines, managers, and responsibilities. Meet or exceed Key Performance Indicators (KPIs) and monitor Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions. Drive development and implementation of IFM best practices and innovations through collaboration and teamwork. Support compliance with JLL's audit and compliance standards in facility management, financial management, and operational policies and procedures. Supervise vendors, contractor performance, project schedules, and budget during normal and off hours including weekends when necessary. Utilize working technical knowledge of retail construction and light project management to gain cost and quality effective bids and quotes from vendors on behalf of client.

Administrative / Work Order Management Manage work order process and systems and associated data platform as it relates to performance management, reporting, and maximizing CMMS work order capability. Serve as point of contact to account team for CMMS (Corrigo) systems related questions, support issues, and requirements. Responsible for production of recurring and ad-hoc account reporting including work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting, and training. Receive invoices, review for correctness according to work order data, and approve or deny vendor payment. Manage certificate of insurance documentation.

Required Skills

• Bachelor's degree or equivalent work experience in Facilities, Construction, or Project Management
• Minimum 5 years industry experience in corporate environment, third party service provider, or as consultant
• Strong organizational, management, interpersonal, and supervisory skills
• Flexibility and adaptability to changing priorities
• Strong knowledge of real estate, construction, elevators, and project management
• Excellent verbal and written communication skills
• Proficiency in MS Office, Excel, and SharePoint
• Computer proficiency in Computerized Maintenance Management System (CMMS): Corrigo, 360 Facility, Maximo, or similar platforms
• Ability to work normal and off hours including weekends when necessary
• Strong ability to manage high volume of work orders across distributed portfolio

Preferred Skills

• Retail or multi-site facilities and construction experience
• Advanced knowledge of retail construction specifications and requirements
• Experience managing geographically dispersed portfolios
• Project management certification (PMP or equivalent)
• Experience with vendor management and contract negotiation
• Financial management and budget forecasting experience
• Experience with data analysis and reporting tools
• Knowledge of industry compliance standards and best practices
• Experience implementing process improvements and best practices

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.