Forward Deployed Engineer

About Benji

Benji is building the infrastructure layer for loyalty and brand connectivity. We enable companies to integrate, launch, and scale loyalty experiences across partners through a single platform—turning fragmented ecosystems into programmable networks.

We work with leading enterprise brands and move fast to bring new partnerships and integrations to life.

The Role

We’re looking for a Senior Forward Deployed Engineer to sit at the intersection of engineering, product, customer success, and AI-driven developer experience.

This is a highly cross-functional role where you will:

• Work directly with enterprise developers integrating Benji
• Build and ship integrations with loyalty and rewards systems
• Own and evolve our developer platform (SDKs, docs, tooling)
• Design and build AI-powered developer workflows (agents, MCPs, copilots)

You’ll be a critical part of how customers experience Benji—and how quickly they can go live.

What You’ll Do

1. Partner with Customers (Forward Deployed Engineering)

• Work directly with enterprise engineering teams to integrate the Benji SDK and APIs
• Debug complex integration issues across systems (APIs, auth, webhooks, data models)
• Guide customers on best practices for implementing loyalty flows
• Act as the technical point of contact during onboarding and go-live

2. Build Integrations (Loyalty & Partner APIs)

• Design and implement integrations with loyalty programs (airlines, hotels, retail)
• Normalize and abstract partner APIs into Benji’s platform
• Handle real-world edge cases (rate limits, retries, reconciliation, data inconsistencies)
• Collaborate with product to define integration patterns and reusable abstractions

3. Own the Developer Platform

• Own and improve Benji’s:
  • Developer documentation (Mintlify)
  • Developer portal & onboarding experience
  • SDKs and API ergonomics
• Build tools that make integration faster (sandbox environments, mock APIs, test harnesses)

4. Build AI-Native Developer Experiences

• Design and implement AI-powered tools that improve developer velocity:
  • Integration copilots
  • Debugging assistants
  • Code generation workflows
• Build and maintain MCP servers, agents, and LLM-powered workflows
• Leverage LLMs to:
  • Generate and validate integration code
  • Assist with API troubleshooting and observability
  • Improve onboarding and documentation experiences
• Continuously experiment with and adopt new AI tooling to enhance developer experience

Who You Are

• 5+ years of experience as a software engineer (full-stack or backend)
• Comfortable working directly with customers and external engineering teams
• Strong API design and integration experience (REST, auth, webhooks)
• Able to debug across systems (your code, customer code, third-party APIs)
• Product-minded—you care deeply about developer experience

Required

• Hands-on experience working with LLMs and AI developer tooling
• Experience building or integrating:
  • AI agents, copilots, or LLM-powered workflows
  • MCPs or similar context/tooling layers
• Familiarity with prompt design, tool use, and integrating LLMs into real product workflows
• Strong interest in using AI to improve developer productivity and integration speed

Nice to Have

• Experience in forward deployed / solutions engineering roles
• Experience with SDK design (JavaScript/TypeScript preferred)
• Familiarity with loyalty, fintech, or API platforms (Plaid, Stripe, etc.)
• Experience building developer platforms or tools

What Makes This Role Unique

• You’ll directly shape how developers experience Benji
• You’ll work on real-world integrations with major enterprise partners
• You’ll own a critical surface area: developer tools + integrations + AI workflows
• You’ll help define how AI transforms developer onboarding and integrations

Compensation & Benefits

• Competitive salary + equity
• Health, dental, vision
• Flexible work environment

Why Benji

We’re building something ambitious: the infrastructure layer for loyalty ecosystems. If you enjoy solving messy real-world integration problems, working closely with customers, and building AI-native developer products—this role is for you.