Founding Account Manager

About the Role

This is a founding role within a well-funded fintech banking startup, giving you the opportunity to build the Account Management function from the ground up. Reporting to the Head of Growth, you'll own the full post-sale customer lifecycle — from onboarding through revenue ramp — and work at the intersection of product, operations, compliance, and engineering to serve a global base of bank and fintech customers.

What You'll Do

• Define and build the Account Management function, including processes, KPIs, and success criteria.

• Lead customer onboarding and integrations after contract signature, coordinating across product, operations, and compliance teams.

• Own day-to-day customer relationships to drive revenue ramp, surface product feedback, and prevent churn.

• Design and execute upsell strategies and coordinate new product launches cross-functionally.

• Manage complex stakeholder relationships, including C-suite executives, founders, and shareholders.

• Build automation and tooling to reduce manual effort and increase repeatability across account management workflows.

• Translate customer insights directly into product roadmap input for prioritization and enhancements.

What We're Looking For

• 2–7 years of experience in a Consulting, Chief of Staff, or Founder's Associate role at a fast-paced startup.

• Proven track record building or scaling a B2B Account Management, Customer Success, or Implementation function from scratch.

• Experience managing post-sale onboarding and integrations across product, operations, and compliance stakeholders.

• Background in financial products, banking, payments, or fintech infrastructure; exposure to stablecoins or digital assets is a plus.

• Strong project management skills with the ability to handle senior, complex stakeholder environments.

• Systems-first mindset with a bias toward automation and scalable process design.

• Experience with CRM and customer success tooling for enterprise account management.

• Comfort operating in regulated or compliance-heavy customer onboarding environments.

• Based in New York City or willing to relocate; comfortable traveling globally (US, Europe, APAC, LATAM).

Compensation & Benefits

Base salary range: $150,000 – $230,000 USD annually. Visa sponsorship is available.

Location

On-site in New York, NY, USA.