Founding Customer Success Manager

About Clark

Clark is building the trust infrastructure for the AI economy.

We're starting with audit and accounting workflows—high-trust environments where reliability, accuracy, and security matter as much as productivity. Our platform helps firms automate complex workflows, deploy AI safely, and modernize how audit teams operate.

The Role

We are hiring Customer Success Managers to own customer health, renewals, and adoption across Clark's live customer base.

You will work closely with the Head of Customer Success, Audit Engineers, Product, and Sales to make sure customers adopt Clark successfully, reach value quickly, and continue expanding their use of the platform.

Why This Role Matters

Clark's customers are adopting AI in critical workflows. Strong customer success ensures they do so with confidence.

The CSM role protects the live base, identifies risks early, drives adoption, and ensures customers receive ongoing value from Clark.

What You'll Do

• Own day-to-day customer relationships after onboarding

• Track customer health, adoption, renewals, and expansion signals

• Run regular customer check-ins and QBRs

• Coordinate with Audit Engineers on workflow questions and customer feedback

• Identify customer risks and escalate appropriately

• Partner with Sales on expansion opportunities

• Partner with Product on recurring customer needs

• Maintain strong account documentation and internal visibility

• Help build repeatable CS playbooks and customer health processes

Who You Are

• 3+ years of customer success, account management, implementation, or consulting experience

• Experience in B2B SaaS or workflow-heavy customer environments

• Strong communication and relationship-building skills

• Highly organized and proactive

• Comfortable managing multiple customers and stakeholders

• Strong customer empathy and commercial awareness

• High ownership and follow-through

Bonus

• Experience in accounting, audit, compliance, fintech, or professional services

• Experience with AI-native products or workflow automation

• Experience working with enterprise or mid-market customers

• Experience supporting renewals, expansion, or onboarding

• Experience at a fast-moving startup

The Environment

• 5 days a week on-site in NYC — no remote or hybrid

• Startup hours and pace — this isn't a 9-to-5

• Flat structure, no hierarchy — everyone ships

• High ownership — you own outcomes, not just tasks

Benefits

• Unlimited PTO

• Wellhub Platinum membership

• Comprehensive health, dental, and vision coverage

• Free company dinner every day