Tao Group Hospitality offers competitive benefits for all full-time team members such as:

Medical, Dental, and Vision Coverage
401(k) Retirement Program with Employer Match
Life and Disability Insurance Plans
Ancillary Insurance Plans
Employee Assistance Program
Fertility & Family Forming Support and Resources
Pet Insurance
TAO Marketplace
Employee Discounts
Time off and much more!

The Lead Host is responsible for leading and supporting the host team in maintaining Peak’s service standards. This role oversees the Level 5 podium operations, ensuring smooth coordination of guest arrivals and communication with the Maître D’ upstairs. The Lead Host manages the flow of guests, handles phone and reservation communications, and ensures seamless coordination between the podium and dining room. Stepping in as acting Maître D’ when needed. Greets guests and guides to appropriate table as directed by the Maitre’D. Communicates guests seating preference or any guest issues to the Maitre’D or Management. Interacts with the restaurant guests, fellow team members, and supervisors in a polite, courteous, and hospitable manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

Anticipates and accommodates the needs of the guest

Maintains the general cleanliness and orderliness of the entrance area

Complies with Department of Health and company sanitation standards

Actively takes and processes reservations for guests

Perform regular restroom checks to ensure supplies are replenished and areas remain clean

Assists with incoming calls and answering questions from guests

Responsible for checking guests’ coats and other belongings (where applicable)

Assists with setting up front desk area, performs side-work and other opening/closing procedures as directed by management, including:

Ensures that all appropriate menus are printed and ready for service

Responsible for making sure all menu books are organized with current menus

Collects menus throughout the venue during shift

Completes opening duties as assigned or directed

Completes closing duties as assigned or directed

Reports all breakage, and damage of equipment or furniture immediately to management

Attends and participates in daily pre-service meetings

Participates in any training sessions or departmental meetings

Learn by listening, observing other team members, and sharing knowledge while leading by example

Portrays a positive and professional attitude

Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments

Works as part of a team and provides help and support to all fellow team members

Assist and/ or complete additional tasks as assigned

TRAINING REQUIREMENTS:

Tao Group Hospitality in-venue host person training

EDUCATION/WORKING KNOWLEDGE:

Previous host experience preferred

Previous hospitality experience

Experience in a high-volume restaurant/nightclub/lounge

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

Ability to write, read, and verbally communicate

Must have good positive energy throughout the day

Must be able to print legibly for Team Members, management, and guests to read

Must be able to stand for extended periods of time

Must be able to move quickly

Must be able to push and lift up to 75 lbs. with or without assistance

Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

Exposure to cleaning materials

May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment

Maintain a professional, neat, and well-groomed appearance adhering to Company standards

Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

Ability to maintain confidentiality

Ability to handle a fast-paced, busy, and somewhat stressful environment

Learn more about this Employer on their Career Site

Head Host - Peak New York