Homecare Operations Coordinator

Position Overview 
A leading Homecare provider is seeking an energetic and proactive Operations Coordinator to oversee daily caregiver scheduling and ensure consistent, uninterrupted home care services.
This position plays a vital role in coordinating caregiver coverage, resolving scheduling challenges, and supporting patients, caregivers, and clinical teams in a fast-paced environment. 
 
Responsibilities 

• Coordinate and schedule Home Health Aides (HHAs) based on patient needs, caregiver availability, location, language, and qualifications 
• Monitor daily schedules and proactively resolve callouts, staffing shortages, scheduling conflicts, and last-minute coverage needs 
• Coordinate start-of-care scheduling for new patients 
• Utilize HHAeXchange to manage schedules, verify Electronic Visit Verification (EVV), and resolve scheduling discrepancies 
• Investigate and follow up on missed, incomplete, or late visits to ensure continuity of care 
• Maintain accurate scheduling records, case notes, and service documentation 
• Communicate scheduling updates with caregivers, patients, families, and internal team members 
• Serve as a liaison between patients, caregivers, nurses, and administrative staff 
• Monitor scheduling performance and operational metrics, including missed visits and staffing efficiency 
• Escalate clinical concerns or complex scheduling issues to the appropriate team 
• Ensure scheduling activities comply with agency policies and payer guidelines 

Qualifications 

• High school diploma or equivalent required 
• Previous experience in healthcare scheduling, staffing coordination, home health, or a related healthcare environment preferred 
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment 
• Excellent verbal and written communication skills 
• Strong problem-solving and critical-thinking abilities 
• High attention to detail and ability to work independently (minimum typing speed of 40 WPM) 
• Proficiency with Microsoft Office 365 and general computer applications 
• Experience with HHAeXchange, EVV systems, Salesforce, or similar scheduling software is preferred 
• Bilingual in Spanish, Russian, Creole or another language commonly spoken in NYC 
• Reliable attendance, flexibility to work overtime and dependable transportation are required 

Compensation & Benefits 

• $25–$30 per hour (based on experience) + bonus (based on performance) 
• Opportunities for professional growth and career advancement 
• Supportive and collaborative office environment 

EEO Statement 
Topaz HR is an Equal Opportunity Employer, and we do not discriminate based on race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We value and are committed to creating an inclusive environment for all employees. 
 
Please Note 
Topaz HR is managing the recruitment process for this opportunity. Additional information about the organization will be shared with qualified candidates during the interview process. All hiring decisions will be made directly by the employer.