House Manager

Program: Keener | 64 Sunken Garden Loop, Wards Island, Manhattan, NY 10035 

What You'll Do

As House Manager, you and the team of Residential Aides you supervise will be among the first members of HELP USA to interact with our new clients when they enter our shelter. Accordingly, it is critical that you are welcoming and supportive at a very difficult time in the lives of our clients. You'll work closely with Safety Tour Supervisors to maintain a safe, secure, and productive environment; and you'll foster positive working relationships with Social Services, Maintenance, and other Team Members.

Your responsibilities will include:

• Supervising and conducting initial intakes for all new clients: ensuring that all paperwork is completed and progress notes and other information are entered into the DHS CARES system; making bed assignments; and familiarizing new clients to our site and our program so that they understand the rules and requirements of the facility as well as the daily routine including information such as mealtimes, passes, curfews, etc.

• Helping to resolve client's concerns, difficulties, and grievances, entering progress notes into the DHS CARES case management system for all contacts with and on behalf of clients.

• Supervising and participating in regular inspections of the facility, including all client rooms and dorms.

• Developing your team of Residential Aides by communicating clear expectations and priorities for job performance, providing ongoing feedback and guidance through regular individual supervision sessions, setting team goals and values, and holding regular team meetings.

You’re a great fit for this role if you have:

• High School Diploma or equivalent OR equivalent experience and skills.

• FDNY F-02 required (30-day allowance from date of hire to obtain).
  
  
• FDNY F80 Fireguard Certificate required (60-day allowance from date of hire to obtain).
  

• Prior supervisory experience and experience working in residential facilities.

•  Capacity to work with people experiencing homelessness and mental illness or other disadvantaged people.

• Strong customer service orientation and ability to skillfully manage interpersonal relationships.

• Ability to effectively conduct interviews with clients and create clear, concise, and accurate documentation. 

• Computer literacy, particularly with Microsoft Office applications. 

• Bilingual (English/Spanish) a plus.

• Ability to provide night and weekend coverage as needed.