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To work with Head Housekeeper and the Deputy Head Housekeeper to manage the team and ensure Firmdale's exceptional standards are sustained. To supervise all members of the Housekeeping staff and ensure that all rooms and public areas are cleaned at all times.
MAIN DUTIES:
- Supervise the Room Attendants and Public Area Cleaner in cleaning to the standard required
- Organize the Room Attendants and Porters daily duties and supervise to ensure maximum output
- Ensure that all Guest complaints are dealt with professionally, promptly, and efficiently
- Carry out daily duties as directed by the Head Housekeeper
- Deal with lost property promptly and efficiently in ordinance to the hotel procedure
- Ensure that lost properties are logged in as per standard into Go Concierge platform
- Keep corridors, stairways, and all public/working areas clean and tidy at all times
- Assign special duties to Room Attendants, Public Area Cleaners, and Porters
- Control and supervise the issues of keys and pagers to all the Housekeeping staff on a daily basis
- Ensure that maintenance is reported promptly and correctly and that action by the relevant department is followed up
- Ensure that any repairs to soft furnishings are dealt with promptly and followed up on
- Complete all paperwork and records in accordance with departmental procedures
- Monitor and update the computer system on the room status
- Reporting of room deviancies to relevant departments
- Flexible schedule
REQUIREMENTS:
- Previous experience as a Floor Supervisor in a luxury hotel, preferably in NYC
- Ability to mentor and inspire team members
- Exceptional organizational and administrative skills
- Friendly demeanor
- Excellent level of spoken and written English
- Friendly & professional telephone etiquette
- Ability to remain calm under pressure
- Exceptional attention to detail
- Great communication skills
- Computer literate
EMPLOYEE BENEFITS:
- Paid vacation, sick, and personal days
- Medical, Dental, Vision and Life Insurance plans
- Commuter benefits
- Holiday staff parties and staff appreciation events
- In-house uniform dry cleaning services
- Employee meals while on duty
- Departmental and company-wide incentive programs
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