Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at the Warren Street Hotel where elegance meets outstanding service.

Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.

Title: In Room Dining Server

Location: The Warren Street Hotel

Position Type: Non-exempt

Reports To: Food & Beverage Manager

Job Description:

The In Room Dining Server will be a trained professional that can provide top-level service, to match the level of cuisine and the quality of product we serve. We are looking for individuals who communicate well, are dependable, and enthusiastic. The candidates will have a passion for food and beverage equally, and understand how to read a guest properly to ensure quality service, leaving a lasting impression and memorable experience.

Duties & Responsibilities:

Serving experience in an upscale market
Strong knowledge in food and beverage (wine and champagne knowledge is a plus)
Manual handling
Able to work well under pressure during times of high-volume service
Exceptional upselling techniques
Ensures all allergy procedures are followed at all times

Requirements:

Experience as a Room Service or a Server in a hotel or fine dining restaurant
Knowledge of Micros POS System
Highly organized
Must be open to working AM/PM shifts, weekdays, weekends, and holidays
Work in Mini Bar when necessary
Have a full understanding of New York City Health Department standards and regulations
Take personal responsibility for punctuality

What We Offer:

Competitive salary
Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
Complimentary meals on shift
Free uniform dry cleaning service
Commuter transit benefits available Day 1
Ongoing training and professional development, including annual education reimbursement program up to $3,000
Social events throughout the year, including holiday parties, team member appreciation events, and more
Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
Departmental and company-wide incentive programs
And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Crosby Street Hotel

Three Michelin Keys, 2024, 2025
Condé Nast Traveler 'Triple Crown', 2026
Readers' Choice Awards, Condé Nast Traveller, 2024, 2025
Top-Rated Tablet Hotels of All Time, 2025
The Best Boutique Hotels in New York City, Travel + Leisure, 2024
Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI)

Warren Street Hotel

Two Michelin Keys, 2025
The Hot List, Conde Nast Traveller, 2024
The IT List, Travel + Leisure, 2024
World's Greatest Places, TIME Magazine 2024
The Best Boutique Hotels in New York City, Travel + Leisure, 2024
Readers' Choice Awards, Condé Nast Traveller, 2025

The Whitby Hotel

Three Michelin Keys, 2024, 2025
Top-Rated Tablet Hotels of All Time, 2025
Condé Nast Traveler 'Triple Crown', 2026
Best Spots for Afternoon Tea in the US, Tasting Table, 2024, 2025
Best Afternoon Teas in New York City, Vogue, 2024, 2025
Readers' Choice Awards, Condé Nast Traveller, 2024, 2025

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Join us at the Warren Street Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

Learn more about this Employer on their Career Site

In Room Dining Server at Warren Street Hotel