IT Support Technician

Overview

IITS support technicians provide both on-premises and remote support for instructional technologies, as well as computer labs, libraries, classrooms, and offices.

Responsibilities

• Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems
• Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas
• Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning
• Assist students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology
• Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work
• Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies
• Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams
• Assists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms
• Supports high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams
• Maintains a professional technology environment and follows university computing policies, procedures, and support standards
• Prepares and submits monthly status reports as required
• Performs IITS projects and other duties as assigned by the supervisor

Qualifications

Education/Experience

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent related education and experience

Knowledge/Skills/Abilities

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction.

Certifications/Licensures

• Certification in audio-visual technology or related field.

Travel

• Travel to Other Touro NY campuses as needed.

Working Conditions

• Extensive use of computers
• Extensive time sitting and standing
• Able to lift to 10 lbs.

Maximum Salary

Minimum Salary