Responsibilities
- In-Channel Activation & Workflow Updates
- Adapt sales motions to optimize adoption and manage feature gaps, including developing playbooks for sales ICs to maximize revenue
- Drive "In-Channel Execution" work streams, including Plan & Track, Pitch, and Sales AI/Automation
- Ensure operational readiness, manage communications, and localize go-to-market strategies
- Drive the development and implementation of innovative programs including Business AI and Business Messaging to maximize performance
- Compliance & Process Monitoring
- Monitor compliance with global processes such as goaling and segmentation
- Execute transfers and ensure requests align with criteria
- Collaborate with SSPO to adjust tiering and service models at a regional level
- Analysis, Insights & Feedback
- Build hypotheses and analyze system performance to generate new insights that directly drive revenue and ROI
- Manage the feedback loop by collecting feedback on metrics, sharing in-channel perspectives, and troubleshooting tools
- Develop and maintain an understanding of the in-market customer base, including their needs, pain points, and media buying patterns
- Incentives & Program Execution
- Inform the RVP and their directs of new incentive programs on paid messaging and non-marketing initiatives
- Deploy operational expenditure (OPEX) funds at the beginning of the year based on strategic direction
Minimum Qualifications
- BA required
- Experience: 8+ years of experience in consulting, operations, sales, or product at large-scale organizations
- Communication: Ability to distill complex ideas into simple, actionable insights
- Data & Strategy: Experience evaluating data to inform strategy and performing analyses to drive business outcomes
- Experience must include 5 years in the following:SQL and Microsoft Excel for structured data querying, analysis, and reporting; data visualization using Tableau, Power BI, or Looker Studio; large dataset handling and structured data analysis; sales operations methodologies, including sales funnel structure, pipeline management, and account selection strategies; and AI solutions
- Fluent English required, as the role involves communicating complex insights and collaborating with cross-functional stakeholders across North America
Preferred Qualifications
- Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
- Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
- Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
$126,000/year to $182,000/year + bonus + equity + benefits
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