Linen Porter/Houseman at the Crosby Street Hotel

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at Crosby Street Hotel, where elegance meets outstanding service.

Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.

Title: Linen Porter/Houseman

Location: Crosby Street Hotel

Position Type: FT, Non-Exempt

Reports To: Head Housekeeper

JOB DESCRIPTION

As Linen Porter/Houseman, you’ll play a key role in keeping our guest rooms and public spaces at Crosby Street Hotel immaculate and welcoming, supporting the housekeeping team in delivering Firmdale’s exceptional five-star standard of service.

What You’ll Do:

• Maintain linen and toiletry stock levels across all linen closets, and receive and store incoming deliveries
• Support Room Attendants in maintaining guest rooms, public areas, and back-of-house spaces to our five-star standards
• Deliver extra beds, cots, and other guest requests promptly and courteously
• Sort and prepare soiled linen for collection by our laundry partner
• Carry out deep-cleaning projects, including high dusting, carpet and upholstery shampooing, and seasonal spring cleaning
• Move furniture as needed, comfortably lifting up to 25 lbs on a frequent basis and up to 60 lbs occasionally
• Keep corridors, stairways, and all public and working areas clean, tidy, and hazard-free
• Respond promptly to pages and guest requests, communicating clearly with the housekeeping team throughout each shift
• Safeguard any guest room keys and pagers assigned to you, and report lost property, damages, or maintenance issues immediately
• Follow all health, safety, and fire procedures, including Do Not Disturb protocols
• Maintain a clean, organized workspace and a high standard of personal hygiene and presentation

What You’ll Bring:

• A meticulous eye for detail and pride in a job well done
• A collaborative, team-first attitude
• Clear, proactive communication with your supervisor and colleagues
• Familiarity with housekeeping best practices, or a willingness to learn Firmdale’s standards
• A genuine passion for delivering outstanding guest service

What We Offer:

• Competitive salary 
• Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
• Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
• Complimentary meals on shift
• Free uniform dry cleaning service 
• Commuter transit benefits available Day 1 
• Ongoing training and professional development, including annual education reimbursement program up to $3,000
• Social events throughout the year, including holiday parties, team member appreciation events, and more 
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• Departmental and company-wide incentive programs 
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Crosby Street Hotel 

• Three Michelin Keys, 2024, 2025
• Condé Nast Traveler 'Triple Crown', 2026
• Readers' Choice Awards, Condé Nast Traveller, 2024, 2025
• Top-Rated Tablet Hotels of All Time, 2025
• The Best Boutique Hotels in New York City, Travel + Leisure, 2024
• Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI)

Warren Street Hotel

• Two Michelin Keys, 2025
• The Hot List, Conde Nast Traveller, 2024
• The IT List, Travel + Leisure, 2024
• World's Greatest Places, TIME Magazine 2024
• The Best Boutique Hotels in New York City, Travel + Leisure, 2024
• Readers' Choice Awards, Condé Nast Traveller, 2025

The Whitby Hotel

• Three Michelin Keys, 2024, 2025
• Top-Rated Tablet Hotels of All Time, 2025
• Condé Nast Traveler 'Triple Crown', 2026
• Best Spots for Afternoon Tea in the US, Tasting Table, 2024, 2025
• Best Afternoon Teas in New York City, Vogue, 2024, 2025
• Readers' Choice Awards, Condé Nast Traveller, 2024, 2025

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Join us at Crosby Street Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.