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Lobby Concierge / Front Desk Associate (All Shifts)
Brodsky Organization – Luxury ResidentialÂ
New York, NY
Position Overview
The Brodsky Organization is seeking experienced, highly polished Lobby Staff to join our team at one of our premier luxury high-rise residential properties in New York City.
The Lobby Staff Member is the first point of contact for residents and visitors. The ideal candidate delivers exceptional service, anticipates resident needs, and maintains a professional presence at all times. This position requires prior experience in luxury residential or hospitality environments.
Key Responsibilities
- Provide a warm, professional welcome to residents, guests, and vendors, ensuring a seamless arrival experience.
- Manage front desk operations, including phones, inquiries, and resident requests.Â
- Monitor lobby activity, visitor access, and maintain accurate logs in accordance with building security procedures.
- Opening the door for residents and guests and assisting with packages or luggage.
- Receive, log, and distribute packages.
- Enforce house rules and support management with resident and vendor matters
- Respond to and resolve resident concerns promptly and professionally.
Qualifications
- Experience in luxury residential, hotel, or high-end hospitality environments requiredÂ
- Exceptional customer service and interpersonal skills with a polished, professional demeanor
- Experience with Microsoft Office and BuildingLink or similar property management systems preferredÂ
- Flexible availability to workday, evening, and overnight shifts, including weekends and holidays.
Compensation
- $22.00 - $30.77 per hour, commensurate with experience and 32BJ wage rates
Benefits as offered by 32BJÂ
Ideal Candidate
- Experienced in Luxury Residential coop/Condo lobby operations
- Polished and service-focused with strong attention to detail
- Proactive and intuitive—anticipates needs before they are asked
- Reliable, discreet, and highly professional
- Committed to delivering a consistently exceptional resident experience
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