Lounge Attendant

Job Summary: The Lounge Server responds to a wide variety of guest requests by accurately assessing guest needs and providing personalized recommendations to enhance customer satisfaction. This role is responsible for providing food and beverage service while maintaining a clean and safe lounge environment. 

Essential Functions and Duties: 

• Provides food and beverage service to guests, ensuring their needs are met promptly. 

• Ensures the cleanliness and safety of the lounge area, including furniture and facilities. 

• Sets up umbrellas, loungers, and sunbeds for guest comfort. 

• Welcomes guests and provides them with towels, shade, and refreshments. 

• Attends to guest requests and ensures a positive lounge experience. 

• Organizes towels and maintains towel racks and boxes. 

• Clears used towels, glasses, and trash throughout the day, maintaining cleanliness. 

• Communicates with the Food and Beverage Department to ensure timely guest service. 

• Monitors the cleanliness of the deck space, performing regular sweeps and checks. 

• Enforces safety protocols and reports any incidents or damages to leadership. 

• Maintains lounge chairs, towel bins, and equipment with regular cleaning. 

• Ensures proper music genre and volume levels are maintained. 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. 

Required Experience, Education, and Skills: 

• One year of related experience or training, or an equivalent combination of education and experience. 

• Ability to read and comprehend simple instructions, short correspondence, and memos. 

• Ability to write simple correspondence and communicate clearly with guests and team members. 

• Fluent in English. 

• Ability to perform basic computer and POS system functions. 

• Strong customer service skills with a focus on providing high-quality guest experiences. 

Work Environment: 

• Primarilyworks outdoors, with exposure to varying weather conditions. 

• May be exposed to and use cleaning chemicals throughout the shift. 

• Stands and walks for more than two-thirds of the shift. 

• Sits for less than one-third of the time. 

• Lifts up to 25 lbs regularly. 

• Pushes and pulls objects weighing up to 45 lbs. 

Other Duties:  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.