Back to search
The Lounge Manager assists with nightly operations at Le Bar Penelope, ensuring exceptional guest service, smooth floor operations, strong team performance, and compliance with safety and alcohol-service standards. This role maintains a visible presence throughout the venue and helps create an elevated, energetic atmosphere.
Responsibilities
- Lead front-of-house operations and maintain a strong floor presence.
- Ensure polished, attentive service and resolve guest concerns promptly.
- Manage reservations, table assignments, guest flow, wait times, and venue capacity.
- Recognize VIPs and regular guests and communicate special requests to the team.
- Supervise, train, schedule, and evaluate front-of-house employees.
- Coordinate with security, bartenders, servers, hosts, DJs, and management.
- Monitor responsible alcohol service and address disruptive or intoxicated guests.
- Control labor, beverage costs, inventory, waste, cash handling, and complimentary items.
- Maintain venue cleanliness, organization, ambiance, and safety standards.
- Complete nightly reports, incident reports, opening duties, and closing duties.
Requirements
- Management experience in an upscale lounge, nightclub, bar, hotel, or high-volume restaurant.
- Strong leadership, guest-relations, communication, and conflict-resolution skills.
- Knowledge of beverage service, nightlife operations, and responsible alcohol service.
- Experience with POS and reservation systems such as Toast, and Resy.
- Availability to work nights, weekends, holidays, and late-night shifts.
- Ability to stand throughout the shift and lift up to 35 pounds.
Top Skills:Â Guest Service, Nightlife Operations, Leadership, VIP Management, and Conflict Resolution.
Learn more about this Employer on their Career Site
