Community Access was founded in 1974 to provide housing and support for people being discharged from psychiatric institutions. Today, we are one of the leading providers of supportive and affordable housing in New York City, and the originators of an integrated housing model which has become a best practice nationally: affordable housing where families live alongside people living with mental health concerns. Our staff work daily to support thousands of New Yorkers through supportive and affordable housing, peer-driven residential crisis support programs, training, advocacy, supported education, mobile treatment and other healing-focused services.

Program/Department Description

The property management department acts as the managing agent for (1) buildings that Community Access (CA) owns or controls; (2) buildings for which CA has contracted to provide property management services; and (3) individual apartments in other buildings that are part of CA’s “scattered site” supportive housing programs.  The property management department is responsible for lease maintenance, rent collection, property financial reports and compliance with government regulations (such as Low-Income Housing Tax Credits, HOME, and Housing Trust Fund). 

Facilities management is an organizational function that ensures the comfort, functionality, and safety of the CA’s premises to create a conducive living and working environment for everyone. 

Position Overview

Under the supervision of the Area Superintendent, the Maintenance Mechanic assists with maintaining agency apartments and facilities as needed and directed by the Area Superintendent. Assistance includes cleaning, disinfection, trash removal and other building maintenance tasks, as well as minor repair in the areas of masonry, carpentry, electrical, plumbing, painting and overall maintenance of residential building systems. 

Key Performance Indicators

All key performance indicators below are expected to be met fully.   

Maintenance Work Orders:

Life-threatening/emergency: 24 hours
High priority: 5 days
Medium priority: 14 days
Low priority: 30 days
Preventative: 30 days

Apartment Turnovers:

Studio: 7-12 days
1-bedroom: 8-13 days
2-bedroom: 9-14 days
3-bedroom: 10-15 days
Additional services (deep clean, flooring, cabinetry):
- +14 days for 1 service
- +28 days for 2 services
- +42 days for 3 services

Facilities/Property Management Joint KPIs:

Rent collection: 95%
Vacancies: 5% or less
Lease renewals: 100%
Annual certification: 100%
Semi-annual apartment inspections: 95% or greater

Performance Evaluations:

Excellent: 95% - 100%
Good: 90% - 94%
Needs improvement: 85% - 89%
Poor: Below 85%

Job Qualifications

Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.
Ability to prioritize and meet deadlines.
Strong analytical ability.
Excellent oral and written communication skills.
Be creative and flexible.
Ability to utilize various computer programs, specifically Microsoft Word and Excel.
Show initiative and be responsible for follow through.
Ability to maintain confidential information, as related to position.
Ability to work independently and as part of a team.

Bilingual candidates are encouraged to apply.

Interested candidates should apply on www.communityaccess.org/jobs.

Community Access is an Equal Opportunity Employer. M/F/D/V.

Women, People of Color and Members of the LGBT community are strongly

encouraged to apply. www.communityaccess.org/jobs.

Learn more about this Employer on their Career Site