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Purpose of Position
The Manager of AMA's New York City Executive Conference Center is responsible for delivering an exceptional customer experience by overseeing the successful execution of AMA seminars and external client meetings. This role ensures seamless day-to-day conference center operations, coordinates with internal teams and external partners, and maintains the highest standards of service, professionalism, and facility readiness.
Job Responsibilities
- Manage the planning, coordination, and flawless execution of AMA public seminars, on-site programs, and external client meetings, ensuring an exceptional customer experience.
- Oversee the day-to-day operations of the Executive Conference Center, ensuring high standards of service, professionalism, and facility readiness.
- Achieve or exceed operational efficiency, revenue, and budget goals through effective resource planning and financial management.
- Develop, prepare, administer, and monitor the Conference Center's operating and revenue budgets.
- Serve as the primary liaison with the building owner, hotel operators, vendors, and service providers, negotiating agreements for guest rooms, catering, facility maintenance, and other conference services.
- Plan and oversee capital improvements, preventative maintenance, and facility enhancements to ensure the Conference Center reflects AMA's brand standards and provides an exceptional learning environment.
- Develop and implement business development and local marketing initiatives to increase utilization of the Executive Conference Center and drive revenue growth.
- Prepare proposals, negotiate agreements, and execute contracts for the sale and rental of Executive Conference Center facilities and services.
- Collaborate with internal departments to ensure seamless event planning, logistics, and customer satisfaction.
- Analyze operational and financial performance metrics and identify opportunities to improve efficiency, profitability, and the overall customer experience.
- Perform other related duties as assigned.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Hospitality Management, Event Management, or a related field preferred.
- Three or more years of experience managing corporate events, conference centers, hospitality operations, or a related customer-facing environment required.
- Three or more years of supervisory or management experience preferred.
- Experience managing operating budgets, vendor relationships, and facility operations preferred.
- Two or more years of business development, sales, account management, or marketing experience preferred.
- Demonstrated ability to deliver exceptional customer service while managing multiple events and competing priorities.
- Excellent verbal, written, and interpersonal communication skills.
- Strong organizational, project management, and problem-solving skills with exceptional attention to detail.
- Proven ability to manage multiple priorities, adapt to changing business needs, and perform effectively in a fast-paced environment.
- Proficiency with Microsoft Office and experience with event management, CRM, or scheduling systems preferred.
- Ability to work collaboratively with internal stakeholders, clients, vendors, and external partners.
- Occasional work outside of standard business hours, including evenings or weekends, may be required to support seminars, client meetings, etc.
- Travel in accordance with business need.
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