Manager / Senior Manager / Director, Client Success

Company Description

Curinos empowers financial institutions to put customers at center of every decision. Our AI-first platform transforms proprietary data, advanced analytics and deep financial services expertise into timely recommendations - delivered right where teams work. The result: confident decisions, stronger customer relationships, and lasting, profitable growth.

Curinos operates under a hybrid modality and has office locations in New York, Chicago, Boston, Toronto, and London. This role is fully remote based in the United States or hybrid in the Greater New York, Chicago, or Boston metropolitan areas.

Job Description

Curinos is currently seeking a Client Success Manger, Senior Manager, or Director to help our clients achieve their deposit objectives. You will support them in using Curinos’ Deposit Optimizer platform, the most widely installed strategic deposit management solution in the world. The ideal candidate is a fast learner who is both analytical and discerning, with strong interpersonal and communication skills. You demonstrate an ease with complex quantitative analysis, a drive to succeed, and find it rewarding to identify the insights hidden within data. This role is a hybrid of Client Success, Professional Services, and Consulting job responsibilities.

Responsibilities

As a Client Success leader, you will take on real responsibility and be exposed to a diverse set of teams that collaborate to deliver data-driven value to clients.  You will work across different functional domains, developing a well-rounded skillset suitable for a wide range of career paths. You can expect:

• Client Work:

• Help clients realize value by contributing to strategic sessions and identifying opportunities to improve pricing strategy and overall deposit management
• Unlock insights through data analytics
• Explain Curinos’ proprietary methodology to clients, including Flow of Funds and price elasticity models
• Provide clients with timely support for questions about both our platforms and analytics
• Design and lead training sessions to help our clients find value in the platform
• Lead regular meetings with clients and become their trusted partner

• Manage Implementations and Projects:

• Manage project timelines and deliverables for client implementations
• Gather and define business requirements for new platform implementations and/or for new client projects

• Leadership

• Foster a culture of client centricity, analytical rigor, and consistent execution 
• Manage team workloads, prioritization, and quality of client deliverables 

• Collaborate with peer managers on cross-organizational initiatives and best-practice development 

Compensation: $105,000 - $175,000 Salary plus Bonus

Desired Skills & Expertise

• Exhibit enthusiasm for learning, particularly diving into new subject areas
• Demonstrate strong interpersonal and communication skills, both verbal and written
• Be curious and able to apply structure and logic to break down complex problems
• Embrace multitasking and take on responsibility to get things done
• Display commitment to diversity and empathy for those around you
• Illustrate passion and creativity in professional pursuits, academic endeavors, and personal interests
• Have the ability to travel as needed for client meetings; can range from 0% to 20% depending on engagement, but will most likely be up to a few days per month
• Have 3-10 years of experience in a related field; prior experience with retail banking, management consulting, or SaaS delivery is valued but not required

Why work at Curinos?

• Competitive benefits, including a range of financial, health, and lifestyle benefits to choose from
• Flexible working options, including home working, flexible hours, and part-time options depending on role requirements
• Unlimited PTO policy, floating holidays, volunteering days, and a day off for your birthday
• Learning and development tools to support your career growth
• Work with industry-leading Subject Matter Experts and specialist products
• Regular social events and networking opportunities
• Collaborative, supportive culture, including an active DE&I program
• Employee Assistance Program providing expert third-party advice on well-being, relationships, legal, and financial matters, as well as access to counseling services

Applying

We know that sometimes the “perfect candidate” doesn’t exist, and that people can be put off applying if they don’t meet all the requirements. If you’re excited about working for us and have relevant skills or experience, we encourage you to apply. You could be just what we need.

If you need any adjustments to support your application, such as alternative formats, special requirements to access our buildings, or adjusted interview formats, please contact us at careers@curinos.com, and we’ll do everything we can to help.

Inclusivity at Curinos

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. Curinos is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics.