Manager Clinical Services

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Job Summary

The Clinical Manager for the Division of Services for Addiction will provide clinical supervision to the counseling staff of the Melrose Wellness Center.  This includes developing clinical programs, policies and procedures, accountability systems, ensuring compliance with local, state and federal regulatory agencies and supervising and evaluating the work of clinical staff.

• Ensure that all patients are provided with optimal clinical services appropriate to their level of need.
• Ensure that patient treatment needs are appropriately assessed and responded to by clinical staff. Provide comprehensive psychological services to patients in need of crisis management when the clinic physician is not available and document services in the clinical record.
• Ensure compliance with local, state and federal regulatory agencies for clinical components of treatment. Participate in accreditation activities and assist with corrective actions as necessary.
• Attend interdisciplinary case conferences when necessary.
• Assist in the development, implementation and enforcement of clinical policies, protocols and programs. Develop accountability systems for maintaining timeliness and quality of documentation and monitor ongoing compliance with accountability systems.
• Monitor performance and productivity; initiate and implement disciplinary action, as appropriate. Identify deficient or incomplete documentation, provide appropriate feedback, and track corrective actions.
• Keep abreast of the research literature and new developments in the field and assist with research projects that occur at the Division.
• Consult with counseling, administrative and executive staff.
• Make on-site inspections of clinical operations.
• Audit patient charts and identify, develop and implement strategies for improvement of clinical operations. Ensure consistency and continuity of clinical practices in the Division. Participate in monthly Continuous Quality Improvement meetings.
• Develop accountability systems for maintaining and monitoring ongoing compliance with accountability systems.
• Communicate with clinic administrators and executive staff members. Attend all clinical meetings.
• Coordinate in-service staff training and outside consultation at affiliated facilities.
• Coordinate all graduate-level and counseling internships.
• Coordinate staff in-service education at the clinic level; maintain agenda and attendance logs. Identify specific training needs of clinical staff and provide suggestions to the Senior
• Coordinator of Social Services.
• Monitor the treatment status of patients with AIDS and HIV infection, psychiatric disorders and child welfare issues. 

• Document and maintain written supervisory logs and provide feedback to the Senior Coordinator of Social Services.
• Provide orientation regarding clinic policies and procedures for newly hired counseling staff.

Requirements / Qualifications

• Expertise in the assessment and treatment of substance abuse required.
• Proficiency in Excel and other spreadsheet/database systems to track counselor progress.