Nursing Station Clerk 1, NS42 Pediatrics (Nights)

Distinguishing Characteristics 

Nursing Station Clerk 1: 
 

Full performance level; independently performs the full range of duties associated with the class.

Related Classes 
 

Office Assistants 1 perform entry-level clerical and office support work, including processing transactions and maintaining records in a variety of organizational settings. Any given assignment may encompass a broad or narrow range of activities.

Hospital Patient Services Clerks perform a wide variety of routine clerical duties in outpatient hospital/clinical settings where there is frequent contact with patients and their families (e.g., admissions; Emergency Room; billing; etc.). Incumbents:

• Interview patients to obtain financial information, medical data, and personal histories

• Arrange and schedule appointments

• Explain appointments and hospital procedures to patients

• Direct patients to the appropriate locations and coordinate with various hospital departments to ensure efficient patient flow

• Arrange patient transportation for hospital admissions

• Ensure the safe handling of patient valuables

• Issue information for birth and death certificates

• Accept and process patient payments

Illustrative Duties 
 

Patient Registration 
• Greet patients and check them into the computer system 
• Verify patient demographic and financial information to ensure that a billable account is established; edit and correct registration errors 
• Generate paperwork; and review pertinent information with patient 
• Notify nursing personnel or provider of patient arrival 
• Orient patient and/or family to unit by providing general information regarding the room, unit, and hospital; and serve as a contact person to patients and families 
• Pull and file patient charts; and maintain records

Appointment Scheduling 
• Obtain patient information for demographics, referrals, insurance, and authorization information 
• Schedule appointments per specialty practices and obtain previous medical records as needed on behalf of patients or at staff request

Answer Telephones and Take Accurate Messages 
• Communicate patient problems and needs to appropriate representative

Patient Checkout/Discharge 
• Make referral and/or return appointments in computer system 
• Obtain insurance authorization for visits and tests on behalf of patient 
• Enter lab and radiology procedure requests into computer system, provide line charge entry and encounter ticket coding, and reconcile and edit charge entries 
• Provide patient escort as needed 
• Assist in collection of insurance co-pays

Encounter Ticket Management 
• Ensure that encounter tickets are completed appropriately and charges are submitted in a timely manner 
• Track missing charges when necessary

General Clerical Support 
• Pick up and deliver supplies, and record to own corresponding unit 
• Check par levels of supplies, order and receive clerical supplies and equipment, and stock supplies into computerized stocking system and supply closets 
• Occasionally perform data entry to include meeting notes, assignment sheets, forms, and brief reports. This should not be a full-time activity requiring the speed and accuracy expected of an Office Assistant (Keyboarding) 
• Accurately collect and record statistical data on patient activity, including no shows, cancellations, and procedure codes 
• Prepare routine reports, or assist in the preparation of reports by gathering data, tabulating results, and preparing simple charts 
• Check and record refrigerator temperatures in daily logs, in accordance with standard guidelines 
• Sort and distribute mail, keep appropriate records, and redirect mail as necessary

Other Duties 
• Serve as a member of various committees 
• Orient new staff to locations of supplies and procedure books

Qualifications

Open Competitive: one year of full-time clerical, secretarial, or patient care experience in a health care setting.

Promotion: 
one year of permanent service in a title allocated to Grade 5 or higher and satisfactory completion of a six-month traineeship.