Operations Support Administrator

Operations Support Administrator

About the Company

Allstate Sprinkler is an affiliated company of Guardian Fire Protection Services and trusted provider of fire protection services, proudly serving commercial, residential, and industrial clients throughout New York City and the surrounding areas. Based in the Bronx, New York, Allstate specializes in the design, installation, inspection, and maintenance of automatic fire sprinkler systems, fire alarm systems, fire alarm monitoring, and fire extinguishers, delivering reliable, code-compliant solutions that protect lives and property. With a strong commitment to quality workmanship and regulatory compliance, Allstate partners with building owners, property managers, and contractors to ensure all systems meet FDNY and NFPA standards. Known for its technical expertise and customer-focused approach, the company supports both new construction and retrofit projects, providing tailored fire protection solutions across a wide range of facilities to protect lives, property and assets.

About the Opportunity

AllState Sprinkler is currently seeking an Operations Support Administrator that is well organized, goal oriented and has excellent communication skills.

Job Duties

• Call our large customer data base to schedule appointments
• Obtain information from customers for necessary inspections
• Data entry of customer information
• Develop daily routes by geographic area that meet revenue expectations
• Answer customer calls to schedule inspections, repairs, and emergency services
• Contact customers to thoroughly explain the repair quote and why it is needed to bring their fire systems into code compliance and ultimately get the customers written approval to complete the repair.
• Ensure that all contact with customers regarding non-compliances are accurately documented within a specified time so that the company is protected from liability exposure related to the deficiency and are aware of the life safety risk.
• Enter contracts for new customers using Salesforce and ServiceTrade programs
• Assist accounts receivable division as needed
• Assist sales division as needed
• Other duties as needed

Qualifications

• Advanced skills using Microsoft Office, experience with Salesforce is a plus, but not required
• Strong interpersonal and communication skills.
• Strong organizational and time management skills
• Have a strong work ethic, be self-motivated, and possess an honest, genuine drive

Compensation

• Pay is hourly and is negotiable dependent on candidate experience
• Quarterly bonus opportunities

Benefits

• 401K
• Medical, Dental and Vision Insurance
• Short Term Disability
• Long Term Disability
• Life and AD&D insurance
• Vacation and Personal time
• Paid holidays
• Tuition Reimbursement

AllState Sprinkler, LLC is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

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