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Benefits:
- 401(k)
- Paid time off
- Training & development
Patient Call Center Agent Job Responsibilities and Duties:
路 Answer all incoming calls, and address patient鈥檚 inquiries, needs, complaints, or other issues
路 Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued
路 Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments
路 Assisting in patient translation, if required
路 Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly
路 Confirm patient visits for next day appointments
路 Identify and escalate issues to management
路 Complete daily call logs and reports
路 Sorting and filing all incoming fax correspondence
路 Other duties as assigned
Patient Call Center Agent Qualifications and Skills:
路 High school diploma or equivalent
路 Superior active listening, verbal, and written communication skills
路 Knowledge of customer service practices and principles
路 Excellent data entry and typing skills
路 Ability to handle stressful situations appropriately
路 Fluency in Spanish
路 EMR experience a bonus
Benefits:
- Holiday pay
- Commuter benefits
- 401K
- Bereavement leave
- On-the-job training
- Paid time off
- Paid training
- Promotional/growth opportunities
- Full-time
Job Types: Full-time
Education:
- High school or equivalent (Required)
Experience:
- Customer Service in a medical setting: 1 year (Required)
Language:
- Spanish (Required)
Learn more about this Employer on their Career Site
