Process Optimisation and Digitisation Senior Specialist

At Aztec, we’re committed to building and nurturing a diverse and inclusive workforce where everyone feels valued, respected, and able to grow. We know that different backgrounds, perspectives, and experiences strengthen our business and we welcome applications from all individuals. So, if your experience doesn’t exactly match with every part of the job description, but you are excited about the role, we would still like to hear from you. If you are passionate, curious, innovative and data driven, you could still be a good fit.

About the role:
 

Reports to the Associate Director - Process Optimisation & Digitisation

Work within the Process Optimisation and Digitisation (POD) team and exclusively support the US operation, to diagnose, prioritise, optimise and automate client facing processes to reduce risk, enhance efficiency and improve client satisfaction.

What you'll be doing

• Lead US process optimization projects to redesign and automate processes.

• Oversee delivery through the whole project lifecycle; project manage operational improvement initiatives with a focus on people change to ensure adoption

• Quantify realised benefits to client satisfaction, risk, efficiency and effectiveness

• Conduct process diagnostics via process mapping and Lean Six Sigma tools to identify pain points and opportunities for improvement

• Create business requirements documents to enable process automation and project manage automation delivery via Agile sprints.

• Work collaboratively with the Group Head of Global Accounts to diagnose, identify and prioritize processes which improve client satisfaction.

• Participate with client relationship leads and internal teams to facilitate the identification of improvement opportunities that enhance the client experience.

• Work closely with the respective product teams to lead the implementation of optimization and automation projects, ensuring alignment and a consistent approach to strategic clients and identify opportunities to leverage to other clients

• Report progress aligned to Aztec Transformation Management Office processes

• Collaborate with Technology teams to rapidly automate processes

• Responsible for identifying risks to the client relationships from any proposed change and developing risk mitigation plans to ensure minimum adverse impact of any changes

• Identify ways to communicate the approach to optimization and automation to the external market that positions Aztec as a thought leader in this space

Skills, Experience, Qualifications:

• Minimum 5+ years experience leading process improvement projects within Financial Services and/or Alternative Fund Services industry

• Demonstrable delivery capability of Lean Six Sigma, Business Analysis or Automation projects

• Excellent client relationship and engagement skills, consulting background beneficial

• Good business partnering and senior stakeholder engagement skills  

• Effective facilitation, influencing and negotiation skills

• Comfortable operating across multiple jurisdictions with multiple stakeholders

• Ability to apply reasoned logic to decision making and judgments, considers external/internal factors and can recommend solutions in complex situations

• Ability to communicate effecitively to produce clear, precise, and concise written and presentation materials

• Experience working in a technology engagement environment

• Proven experience leading change management initiatives

• Confident controlling and managing risk

• Change Management qualification and / or a Project Management qualification is advantageous

We understand that everyone has different needs, and that’s why our employee package includes a variety of benefits. In addition to a competitive salary, here are some examples of the benefits that we may offer:

• Discretionary bonus scheme
• Flexible, hybrid working
• Ability to work abroad for up to 3 weeks per annum
• Generous holiday allowance
• Pension scheme
• Private medical insurance, including eye care
• Life assurance (death in service and critical illness benefit)
• Worldwide travel insurance
• Health and wellbeing programmes
• On-site parking