Receptionist

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Receptionist serves as the primary point of contact for employees, clients, visitors, and vendors within Opensity Solutions client environments. This role is responsible for creating a professional and welcoming experience through exceptional customer service, front desk management, communication coordination, and administrative support. The Receptionist plays a key role in maintaining efficient office operations, supporting workplace organization, and ensuring a positive client and guest experience. The position reports to the Lead Receptionist or Client Relations Manager. 

Primary Responsibilities and Expectations

• Greet and assist clients, visitors, vendors, and staff with professionalism and courtesy.

• Manage incoming calls and direct inquiries.

• Maintain the reception area, conference rooms, and cafe to ensure they are tidy and welcoming.

• Provide a high level of hospitality, ensuring a positive first impression for clients and guests.

• Schedule and confirm visitor office reservations.

• Schedule and confirm conference room reservations, ensuring appropriate setup.

• Coordinate and order food for meetings and events.

• Create and send the Daily Report and ensure accuracy on a daily basis

• Act as a resource for attorneys and staff by directing questions or escalating issues as appropriate.

• Communicate any maintenance issues or needs to the rest of the support team in a timely manner. Assist with the planning and execution of office events.

• Serve as the backup for reconciling the office credit card.

• Assist with ordering snacks and supplies for the office.

• Assist with copying, scanning, filing, and faxing, as needed.

• Special projects as assigned.

• Follow security and emergency procedures. Respond to emergency situations in a calm, efficient manner, promptly notifying appropriate assistance and making all required notifications according to firm and office policy.

• The ability to develop and maintain relationships with others, and to work with others toward a common goal by working cooperatively, developing positive relationships, and providing information and assistance willingly.

Qualifications and Experience

• Minimum of five years in a similar role in a professional office environment, ideally in a law firm.

• Ability to handle multiple projects with changing priorities while working independently in a fast-paced environment.

• Ability to work overtime, evenings, and weekends, as needed.

• Possess excellent spelling, grammar, and punctuation skills.

• Excellent interpersonal and communication skills, with a polished and professional demeanor.

• Strong attention to detail, ability to prioritize tasks, and excellent time management skills to meet deadlines.

• Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and general office technology.

• Ability to maintain confidentiality and exercise discretion in handling sensitive information.

• Reliable, punctual, and proactive with a client-focused mindset.

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is up to 31.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.