Position Title: Reservationist- Goodwin NYC

Pay 5

Salary: $26-$28/hour

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Reservationist plays a pivotal role in maximizing the efficiency of meeting space and
reservations management by providing exceptional support as the initial point of contact for clients
and key stakeholders. The reservationist's primary objective is to field requests for meeting space
reservations, delivering prompt and streamlined service with results that meet customer
requirements while adhering to internal operational protocols. The reservation process entails
communication channels including but not limited to telephone, email, and digital request
platform or specialized computer software

Essential Duties and Responsibilities:

Key Responsibilities:
 Respond and process all incoming requests.
 Action meeting room reservation requests, utilizing the reservation system, and focusing on
the strategic assignment of meeting space to maximize utilization.
 Offer warm and welcoming communication by phone, to our internal and external guests
and assist with any special requests and will provide the highest level of customer care
 Manage calls, field questions and respond to customers thoughtfully and independently.
Exercise good judgment and a strong intuition to anticipate the needs of each customer.
 Gaining an understanding of the client culture, key areas of activity and creating
“transparency” by serving as an extension of the client
 Send booking confirmations and follow up on cases as needed, ensuring accurate and
timely communication with all involved parties.
 Manage requests for conference center services, including

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1551276

Rapport a specialized division of FLIK Hospitality Group

Learn more about this Employer on their Career Site