Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented technology teams and build a unique career with the Powerful Backing of American Express. With opportunities to work with the latest technologies and a commitment to supporting the broader engineering community, our mission is to power your success. Amex Tech is powered by our technology, our culture, and our colleagues.

The U.S. Consumer Services and Membership Digital Experiences Technology team (USCDT) brings together foundational strategic technology capabilities across digital experience engineering, marketing and advertising technology, enterprise communications, travel and lifestyle, and dining technology. The organization builds customer-facing capabilities that deepen digital engagement as well as core technology platforms that span business lines and customer segments.

American Express Global Dining brings together world-class experiences through platforms such as Resy, Tock, and Rooam, creating seamless connections between diners, restaurants, and the broader American Express Membership ecosystem. Our mission is to define the future of hospitality and dining through technology, data, and design.

As part of Team Amex, you’ll have the support, flexibility, and autonomy to make an impact while helping shape the future of how people discover, book, and enjoy dining experiences worldwide.

At American Express, AI is reshaping the future of commerce and redefining the experiences our customers, merchants, and Card Members expect. Within Global Dining, housed within Amex Technology, we are applying AI to reimagine how diners discover and experience restaurants, how restaurants engage and serve their guests, and how our colleagues build and operate the platforms behind those experiences.

Our focus is increasingly on agentic AI: intelligent systems capable of understanding context, reasoning, planning, using tools, and taking actions across complex workflows with appropriate levels of autonomy. These capabilities have the potential to transform dining discovery, reservations, restaurant operations, customer servicing, and the engineering systems that power the Global Dining ecosystem.
We are building these capabilities with the reliability, security, explainability, observability, and governance required to operate AI at American Express scale.

THE ROLE
As a Senior AI Engineer – Agentic AI, Global Dining, you will be a hands-on engineer responsible for designing, building, integrating, and operating AI-powered capabilities across the Global Dining ecosystem.
You will develop production AI systems that apply large language models, retrieval, tools, orchestration, machine learning, and generative AI to real-world customer, restaurant, and platform workflows. You will work across the AI application stack—from LLMs, retrieval and agent orchestration to APIs, data pipelines, evaluations, observability, and production infrastructure.

This is a deeply hands-on engineering role. You will write production code, prototype emerging approaches, contribute to technical designs, and take AI capabilities from experimentation through deployment, monitoring, and continuous improvement. You will collaborate with engineers across teams to integrate AI models and intelligent services into existing production systems while meeting both technical and business requirements.

As a Senior Engineer, you will provide technical guidance within the team, contribute to engineering standards and reusable patterns, mentor junior engineers, and help foster a culture of engineering excellence and innovation. You will apply advanced expertise in AI engineering while continuing to develop breadth across adjacent technical domains.

You will partner closely with Product, Design, Data, Information Security, Risk, Compliance, and other engineering teams to translate business and customer needs into responsible, scalable AI solutions.

TECHNICAL ENVIRONMENT:
We do not hire against a narrow technology checklist. We are looking for engineers with strong software engineering fundamentals who are excited about solving difficult problems at the intersection of AI, distributed systems, and customer-facing products.

CORE ENGINEERING STACK:
•    Languages: Python, Go, TypeScript
•    Cloud and infrastructure: AWS and/or GCP, Kubernetes
•    Tools and Platform: LangGraph, LangChain, Docker
•    APIs and services: REST, gRPC
•    Distributed systems: event-driven architectures, including Kafka
•    Data processing technologies and frameworks for large-scale data pipelines

AGENTIC AI AND ML:
•    Commercial and open-source LLMs integrated into production applications and agentic workflows
•    Tooling for agent orchestration, retrieval-augmented generation, vector storage, and evaluation
•    Prompt engineering, context management, structured generation, and model evaluation
•    Machine learning and natural language processing techniques, including Transformer-based models and their real-world applications
•    Schema validation and structured data handling
•    Machine learning operations tooling for model deployment, monitoring, and maintenance

AI-ASSISTED DEVELOPMENT:
•    Use of AI-assisted and agentic development tools for design, implementation, testing, debugging, and refactoring
•    Learning how to apply these tools responsibly while maintaining production-quality standards
•    All systems are built to meet high standards for reliability, security, and auditability, reflecting the responsibility of deploying autonomous AI in a financial services environment

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Learn more about this Employer on their Career Site

Senior AI Engineer I - Global Dining