IFM Director, Americas

Position Overview: 

As Senior Director of Facilities, you will delight our Financial Services client through the strategic and operational delivery of JLL's Facility Management services across a dynamic Americas real estate portfolio.  

You will be responsible for providing transformational leadership that fosters an ownership-mindset culture, develops, empowers, and elevates our people to deliver outstanding services aligned with our client’s Workplace desired outcomes. 

With your extensive facilities management expertise, business acumen, and leadership capabilities, you will drive operational excellence, manage substantial budgets, and serve as a trusted advisor to senior client stakeholders while fostering a high-performing team culture. 

This is an onsite role based in Midtown Manhattan with approximately 20% travel. 

What this job involves: 

• In this role as a Senior Director of Facilities at JLL, you will be a strategic leader on our team, collectively shaping a brighter way our leading financial services client, our employees and our firm. 

• You will be empowered to lead transformational initiatives that set new standards for operational excellence and further develop our high performing team, as we believe the most effective teams are built when everyone has the opportunity to contribute and succeed. 

• You will have the chance to work in a culture of collaboration, both locally and across the globe, setting JLL apart as a leader in the industry. 

• We embrace innovative ways of working and provide various opportunities for you to strengthen and advance your career, always prioritizing your growth and development. 

• Additionally, we highly value your well-being and champion inclusivity and a sense of belonging, fostering a supportive and inspiring work environment. 

What Your Day Will Look Like 

• Portfolio leadership and service delivery. You'll drive strategic and tactical excellence as the senior leader responsible for the delivery, client satisfaction and transformational initiatives within our Americas facilities management portfolio. Each day brings opportunities to analyze portfolio-wide performance data, identify optimization opportunities, and present strategies that leverage industry trends and data-driven insights to enhance customer experience.   

• Financial stewardship and performance management. You'll oversee comprehensive financial planning including operational budgeting and forecasting. Your focus on cost optimization and variance analysis ensures performance within approved budgets and CPI tolerances while delivering measurable value through annual savings targets and transparent financial reporting. 

• Client partnership and relationship building. You'll establish and maintain strong relationships at all organizational levels, serving as the primary point of escalation for complex operational challenges. Through regular governance business reviews and strategic planning sessions, you'll present portfolio analytics, benchmarking insights, and recommendations that reinforce JLL's position as strategic partner of choice. 

• Team development and cultural transformation. You'll invest in people care by creating development and succession plans that strengthen our talent pipeline and promote our "Destination Account" vision. Your leadership fosters a culture of excellence, ownership, and empowerment while leading change initiatives that embed best practices through standardized, programmatic approaches across the portfolio. You'll implement portfolio transformation programs that equip our people with the training and resources needed for success. 

• Integration and collaboration. You'll ensure seamless integration across all JLL services, coordinating internally to deliver a unified OneJLL approach for our client. You'll lead the One Team collaboration program that includes our client's Workplace teams and Landlords, working together in a client-centric manner to achieve combined success. You'll build and maintain relationships with key vendors and service providers, negotiating contracts and ensuring quality service delivery that meets client expectations. Your collaborative mindset identifies issues early and engages leadership to support timely resolution. 

• Operational excellence and compliance. You'll establish enterprise-wide standards and QA/QC processes that enable consistent delivery, scalability, and continuous improvement. Regular site visits allow you to conduct assessments, engage directly with facility operations, and ensure compliance with contractual requirements, regulatory standards, and client expectations. 

• Performance achievement. You'll drive achievement of contractual requirements and account goals, including work order management metrics and CPI/KPI targets, while maintaining high client satisfaction measured through performance indicators and satisfaction surveys. 

Required Qualifications 

• Bachelor's degree; Facilities Management, Engineering, Business Administration, or related field 

• 10+ years of strategic and tactical IFM multi-regional portfolio experience for financial services or technology-focused clients, including advanced knowledge of CRE facility management methodologies, building systems, maintenance processes, and regulatory requirements  

• Demonstrated transformational leadership success in establishing standardized processes, resource alignment and governance frameworks to ensure the delivery of operational excellence in a standardized, consistent and timely manner across portfolio operations for client and team success 

• Demonstrated success recruiting, developing, and retaining top talent; creating development plans and fostering an inspiring, empowering culture 

• Executive presence with exceptional communication skills and ability to build trust-based relationships across all stakeholder levels; proven ability to influence stakeholders and drive enterprise-wide transformation 

• Strong budget development and forecasting abilities; understanding of operational budgeting, cost management, variance analysis, and financial reporting 

• High-level performance in vendor management and contract negotiations 

• Strong organizational and analytical capabilities 

• Proficiency in CMMS platforms, BI/analytics tools, and Microsoft Office applications 

Preferred Qualifications 

• Advanced degree (MBA, MS Engineering, or related field) 

• Experience managing global service delivery