Senior Director, Strategic Account Management

We're all about helping brands turn ideas into impact.

Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.

With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading!

Your team

You’ll work with Frontify’s commercial teams, including our Sales, Customer Success, and Revenue Operations teams. They’re international, motivated, collaborative, and based throughout Europe and New York. With their customer-centric mentality, they’re focused on bringing new, beloved brands on board and enabling them to bring their brand to life in new, exciting ways.

Your Mission

As Director of Strategic Account Management, you will own how Frontify grows through its enterprise customers. You’ll build and lead a global Account Management function responsible for driving expansion, retention, and long-term customer value across our largest and most strategic accounts.

This role sits at the center of our revenue engine post-sale. You’ll define how Account Management operates, how we partner with Sales and Customer Success, and how customer value translates into predictable ARR growth. You’ll work directly with senior leaders across Sales, Product, and Marketing to shape our enterprise growth strategy and ensure we scale with focus and rigor.

• Build and scale a global Account Management team that drives measurable expansion and retention across enterprise accounts.
• Define and operationalize our account management strategy, including ownership models, expansion motions, and portfolio segmentation.
• Establish forecasting, metrics, and operating rhythms that create confidence in expansion and renewal outcomes.
• Partner closely with Sales and Customer Success to align ownership, reduce friction, and maximize lifetime value across the customer lifecycle.
• Develop executive-level relationships with key customers and represent the voice of the customer internally.
• Coach and develop senior Account Managers, raising talent density and commercial maturity across the team.

• You bring extensive experience leading enterprise account management or post-sale revenue teams within a B2B SaaS environment.
• You’ve built or significantly evolved teams, processes, or account strategies in environments where structure was still emerging.
• You’ve led Account Managers owning complex, global enterprise accounts and meaningful ARR portfolios.
• You bring strong commercial judgment and can balance customer value, expansion timing, and long-term growth.
• You’re comfortable partnering with Customer Success and Sales leadership to co-own revenue outcomes and navigate shared ownership models.
• You’re a builder who thrives in ambiguity and is willing to get hands-on to create clarity, momentum, and results.

We understand that every candidate’s experience is different. If you’re interested in this role but don’t tick all the boxes, we still encourage you to apply.

Why join us?

- Thrive with the tools and support to shape your future at Frontify. 

- Be part of a product that connects brands and people with a human touch. 

- Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas. 

- Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for you! 

What we offer

- Medical, dental, and vision coverage with fully company-paid plan options 

- 401k with 5% matching 

- A minimum of 25 days of PTO per year 

- Paid educational and wellbeing days off 

- Parental, bereavement, and sick leave 

- Wellbeing, learning and development, and commuter allowance 

- Home office setup budget 

- Weekly free office lunch 

- Workation: Work from inspiring locations around the world (45 days annually) 

- Invite to our summer company meet-up 

Important to us

Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future.

We’re committed to providing an inclusive recruitment experience. If you need an accommodation due to a disability or any other protected reason, please speak with your talent partner. All accommodation requests are confidential and will be handled in line with applicable laws.

Next steps

If there’s a fit, you’ll meet our Talent Partner to discuss your experience and explore whether Frontify is the right place for you.

This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what’s next.

We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share all relevant details during the interview process.