Senior Director Infrastructure Voice and Networks

Key Responsibilities 

• Accountable for a high-performing network infrastructure company-wide. This includes, but is not limited to, planning and management of voice communications infrastructure, advanced customer experience/contact center technologies, routing and switching technology, Software Defined Networking, local and Wide Area Networking infrastructure operations and production support, business continuity, and cloud services. 
    

• Collaborate with the AVP IT Operations and other technology leaders in and outside of the IT department to develop strategic and tactical solution plans for IT, especially HSS’s future technology infrastructure. 

• Conduct strategic and tactical level planning in partnership with peers in IT to develop technical roadmap, and ensure delivery of supportable technology solutions that meet business needs. 
    

• Partner with the AVP IT Operations and IT Leadership Team to build and modernize the organizational structure and business processes to support our growth in an increasingly digital world. 
    

• Manage the evaluation and adoption of emerging technologies, including cloud, software-defined networking, network security, remote access technologies, load balancers, and the latest collaboration technologies. 
    

• Ensure cost-effective design, development, integration, implementation, testing, and maintenance of new services, equipment and systems in support of business objectives and requirements. 
    

• Develop and lead a high-performing network infrastructure engineering and operations team to ensure the reliable delivery of IT services and operations. 
    

• Build strong links between the network teams and other functions to create multidisciplinary teams that work together (remove silos).  
    

• Drive a collaborative culture that values technical depth, accountability, and customer service. 
    

• Establish, maintain and execute operations procedures that leverage efficiencies and best practices. 
    

• Oversee service management activities including change and release management, testing, quality assurance and end-to-end technical integration. 
    

• Oversee the direction of infrastructure investments in collaboration with team members, the AVP IT Operations, senior management, and partners. 
    

• Oversee cybersecurity protections on all network infrastructure resources according to policies and standards established by the information security function/CISO. 
    

• Drive the delivery of major technology and infrastructure projects and service management improvements, ensuring that quality, productivity, and ROI goals are achieved. 
    

• Implement and maintain controls and monitoring procedures to ensure availability of critical systems, and minimal service interruptions. 

• Develop a vendor management process, for products and services, that delivers utilization optimization, a best-fit vendor mix, and demonstrable savings. 

Required Qualifications: 

• Undergraduate degree in computer science, mathematics, engineering, or a related field. 

• A minimum of 10 years of experience in technology leadership positions with an emphasis on infrastructure services. 

• A strong technical background as a data and or voice network engineer 

• 7-10 years of experience leading, directing and controlling a complex, highly technical network operation or organization. 

• Demonstrated knowledge of current and emerging technologies and the ability to apply those technologies to business needs. 
    

• A track record of working collaboratively and productively with business partners. 
    

Deep knowledge of: 

• Infrastructure 

• System Architecture 

• technology life cycle management 

• cloud computing and cloud operations 

• IaaS (public and private cloud) 

• networking 

• storage 

• infrastructure and technology-based security practices 

• application and infrastructure monitoring