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Senior Manager, Customer Experience

Scentbird
Posted 2 months ago, valid for 22 days
Location

New York, NY 10008, US

Salary

Competitive

Contract type

Full Time

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Sonic Summary

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  • The Senior Manager of Customer Experience will oversee Tier I and Social Support operations for a global team of over 35 agents and 4 Team Leads, reporting to the Director of Customer Experience.
  • Candidates should have 5-8+ years of experience in a Senior/Supervisory CX role, including 2-3+ years managing Team Leads in a fast-paced environment.
  • The role involves driving automation, managing customer metrics, and ensuring brand trust across public-facing channels.
  • A strong background in subscription or e-commerce is preferred, along with hands-on experience in CX platforms and social support management.
  • The position is remote and offers a salary of $120,000 to $150,000, commensurate with experience.

About Scentbird:


Scentbird inspires fragrance lovers to go beyond the ordinary and sample scents that evoke passion, confidence, and the unknown. Our mission is to revolutionize the way we perfume by bringing the ultimate fragrance playground right to your fingertips and offering a digital subscription service that lets members choose from over 1000+ designer perfumes each month.

About the Brands:

  • Scentbird: The easiest way for fragrance lovers to discover, try, and buy their favorite scented products without a commitment
  • Deck of Scarlet: Deck of Scarlet is on a mission to break the clean category, redefining what clean fragrances should smell like. Composed entirely of vegan, cruelty-free ingredients, our fragrances bridge the gap between the clean and luxury categories, using the highest eau de parfum concentrations housed in sculptural, eye-catching bottles. You shouldn’t have to choose between being luxe and refined, or clean and vegan—now, you don’t have to.
  • Confessions Of A Rebel: We were born in 2018, holding fast to the idea that the fragrance industry was in dire need of a change. When we looked around, all we saw was a sea of sameness: outdated archetypes of femininity and masculinity paired with unrelatable images of luxury that we had no say in. In truth, we are complex in ways that cannot be contained in the traditional heteronormative stereotypes, existing beyond the binary with raw, unfiltered voices that deserve to be heard.
  • Goodhabit: Enriched with a blend of essential oils, Goodhabit’s clean, vegan, cruelty-free fragrances act as bottled intentions you set free with each mist. Our scents are designed to help you align with the good habits you’re building, while working to enhance and boost your mood. Inhale, exhale, and let the good energy flow through you.
  • Sanctuary: Created for those who care about the fate of our planets, Sanctuary offers fragrance for a better future.   Our clean, community-driven fragrances are inspired by endangered species and their habitats, each aimed at raising money and awareness for the preservation of their namesake.



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