Site Merchandising Business Manager

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Site Merchandising Business Manager partners with the Senior Director to lead digital strategies across the total category. This leader plays a critical role on the team, serving as a Business Generalist and collaborating closely with stakeholders in Merchandising, Marketing, and other Digital functions. The manager proactively identifies opportunities to optimize site performance and develops data-driven solutions for continuous improvement.

What You Will Do

• Ensure best-in-class site execution for events, promotions, category pages, and sitelets/browse pages.
• Conduct site analysis and audits to align data across all customer touchpoints and devices; establish best practices and regularly share insights with Site Merchandising Directors, Associates, and Assistants.
• Participate in special projects and committees focused on improving site performance and operational processes.
• Collaborate with the Merchandise Strategy team, Marketing, and other Site Merchandising Business Managers to align strategies and drive performance improvements.
• Identify opportunities to grow the business by enhancing the customer shopping experience through innovation and competitive analysis.
• Serve as the Marketplace liaison, ensuring 3P product onboarding aligns with 1P PDP Health best practices, strategizing navigation for 3P white space categories, and optimizing site exposure through event participation and accurate attribution.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Initiative and Problem-Solving: Self-starter with strong problem-solving skills and the ability to take initiative.

Leadership: Strong leadership, facilitation, and interpersonal skills, with the ability to work across functional lines at many levels.

Communication: Excellent communication skills, including open and continuous communication, effective presentation of information in a clear, concise manner.

Collaboration: Highly collaborative style, effectively partnering with other and influencing up, down, and across the organization to creative effective partnerships.

Analytical Skills: Strong analytical and database skills, coupled with visual presentation abilities. 

Organization and Attention to Detail: Exceptional organizational skills with a keen eye for detail. Ability to develop and maintain efficient systems of organization.

Innovative Thinking: Willingness to innovate and continuously seek out new data sources to enhance insights. 

Who You Are

• This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today! 

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

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