Social Service Coordinator - Full Time; 7585-201-N

For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.

POP Management is an in-house property management company of Catholic Charities Brooklyn & Queens. POP Management is the largest provider of affordable housing in Brooklyn & Queens. POP Management provides affordable housing to low-income seniors and to those with documented history of homelessness, substance abuse, and chronic mental illness. POP Management oversees and manages 26 senior buildings and 4 supportive residences consisting of formerly homeless adults and veterans. The objective of POP Management is to provide high quality housing that responds to the needs of low-income seniors and supportive populations

STATEMENT OF THE JOB

The Social Service Coordinator works as an integral member of on-site support team providing safe affordable housing for tenants who live in Senior Housing properties managed by POP Management, the housing office of Catholic Charities, Brooklyn & Queens. The Social Service Coordinator (SSC) is responsible for providing a range of on-site services that meet health, psychological or social needs of tenants living independently within the building. 

The SSC will be responsible for developing and implementing appropriate and effective communal and individual opportunities that support tenants as they age in place. Targeted support services for those tenants in crisis or need will be developed to support tenants to maintain permanent affordable housing or, where appropriate, are transitioned to more appropriate housing. The SSC will play an integral role ensuring that social services are well woven into the building. The SSC will play a critical role in facilitating volunteer projects in the building and will create opportunities where possible for connections with the neighborhood community to take place.

• Ensure the development of appropriate educational and social programming is consistently taking place throughout the year.
• Facilitate coordinated care for targeted critical/high need tenant cases.
• Work through team approach in partnership with building property management and maintenance staff to identify and respond to tenants in need.
• Provide information and referral services to all tenants in need of such services
• Advocate with tenant to community service providers as needed
• Completes Agency and HUD forms in timely manner.
• Conduct apartment visits as requested and for targeted high need cases.
• Respond to emergency situations.
• Maintain contact and follow-up with service providers put in place for tenants such as APS and/or outpatient treatment services.
• Accompanies tenants to face to face meetings as requested by tenant.
• Assist tenants in completion of application, recertification, entitlement and social service related applications and documents.

QUALIFICATIONS:

• Bachelor’s Degree in Human Services or related field
• Excellent organizational, verbal, & written communication skills.
• Regularly required to talk, hear, walk, stand, & sit. 
• Able to climb stairs if necessary.
• Able to operate a computer keyboard, mouse & office equipment.
• Ability to read printed materials and computer screens.
• Ability to work flexible hours (evenings/weekends) as assigned.
• Able to travel throughout the five boroughs as needed.
• Ability to lift up to 10lbs.

BENEFITS:

• We offer competitive salaries and excellent benefits, including:
• Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
• Medical
• Dental
• Vision
• Retirement Savings with Agency Match
• Transit
• Flexible Spending Account
• Life insurance
• Public Loan Forgiveness Qualified Employer
• Training Series and other additional voluntary benefits.
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For more information on our organization, please visit our website at: www.ccbq.org