Responsibilities
- Extend our support platform and internal tools by building workflows and high-quality tools that enable operations to scale
- Code using primarily PHP/Hack and JavaScript/React
- Guide design and code reviews
- Use software engineering skill sets to drive meaningful business impact by looking at problems through an operational lens
- Support vibecoding across Operations
- Business case development to support new and improved processes for consumers, businesses and partners that leverage our products
- Work extensively with our cross-functional stakeholders like engineering, product management, legal, partnerships, business development and marketing
- Drive and measure tool health, while supporting bug and incident management processes
- Communicate and collaborate cross-functionally to align priorities with stakeholders across the family of Apps and influence organizational roadmaps
- Gather, analyze and utilize relevant data to develop ways to improve the overall support experience
Minimum Qualifications
- Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
- BA / BSc degree in Engineering, Computer Science or related field or international equivalent
- 5+ years of programming experience
- Analytical-thinking and problem-solving experience
- Experience working across a global multicultural and multilingual team, solving problems and designing business operations from scratch
- Experience communicating with cross-functional partners (both technical and non-technical audiences)
Preferred Qualifications
- Experience of consistently working under your own initiative and prioritization of work with minimal input
- Experience with AI technologies
- Experience with scrum and agile methodologies in delivering roadmaps
- Proven collaboration and communication skills across a global team
- Experience with internal tool development incorporating WFM knowledge and bug management
- Experience with customer support/operations software-oriented projects
- Knowledgeable in driving solutions for global operational teams
- Experience with process change management or process improvement
- Experience working in a technology company, consulting firm or a equivalent productive environment
$142,000/year to $201,000/year + bonus + equity + benefits
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