GO Systems, within Product and Regulatory Operations (PRO), comprises a technically-minded team working to develop and execute a strategy for unified, interoperable infrastructure across Global Operations (GO). GO Systems enables production workflow maturity within the tooling dimension for GO by identifying appropriate tooling strategies to solve business problems and partnering with key engineering partners to execute against those strategies. We are looking for a full-time engineering leader to join our Systems team to build, scale and mature our tech stack by implementing new features and last mile code changes, removing engineering bottlenecks across our various products. As a Systems Engineering Manager, you will be responsible for managing a high-quality team of software developers across North America.

Responsibilities

Be both highly technical and an effective people manager by leading a team of engineers
Extend our platforms and internal systems by building workflows and high-quality tools that enable Operations to scale
Measure the impact of your team and set clear expectations and goals
Provide technical leadership and guidance to both your team members and your project peers
Use software engineering skill sets to drive meaningful business impact by looking at problems through an operational lens
Business case development to support new and improved processes for consumers, businesses and partners that leverage our products
Work with cross functional teams to deliver high impact results
Actively own and drive the team's professional development
Communicate and collaborate cross-functionally to align priorities with stakeholders across the family of Apps and influence organizational roadmaps
Gather, analyze and utilize relevant data to develop ways to improve the overall support experience
Drive our AI transformation across Global Operations
Code using primarily PHP/Hack/Python and JavaScript/React

Minimum Qualifications

BA / BSc degree in Engineering, Computer Science or related field or international equivalent
10+ years of experience in Software Development
2+ years experience as a tech lead or as an engineering manager
Have a technical background and proven management experience leading high calibre teams
Experience with creating and debugging code
Analytical-thinking and problem-solving experience
Experience working across a global multicultural and multilingual team, solving problems and designing business operations from scratch

Preferred Qualifications

Software engineering experience in React, GraphQL, Relay or similar technologies
Experience with AI technologies
Experience with scrum and agile methodologies in delivering roadmaps
Communicate and collaborate cross-functionally to align priorities with stakeholders across the family of Apps and influence organizational roadmaps
Experience with internal tool development incorporating WFM knowledge and bug management
Experience with customer support/operations software-oriented projects
Knowledgeable in driving solutions for global operational teams
Experience with process change management or process improvement
Experience working in a technology company, consulting firm or equivalent productive environment

$171,000/year to $240,000/year + bonus + equity + benefits

Learn more about this Employer on their Career Site

Software Developer Manager, Global Operations