Specialist, Communications & Knowledge Management

Summary

The Communications & Knowledge Management Specialist serves as the central owner of product information accuracy and consumer messaging. This role bridges Consumer Loyalty and cross-functional partners to ensure consistent, timely, and accurate product narratives.
This individual combines strong writing, content strategy, and project management capabilities to translate complex product information into clear, actionable content—enabling the team to confidently engage consumers and make informed business decisions.

Responsibilities

Content & Knowledge Management
•    Own and administer internal knowledge systems, including the Knowledgebase (Consumer Loyalty Team) and Chobani Library (cross-functional partners)
•    Ensure all product-related content is accurate, current, and aligned across platforms
•    Establish and maintain content governance, including version control, review cycles, and approval workflows
•    Audit and continuously improve content quality, usability, and accessibility
Product Communications & Messaging
•    Research, validate, and translate complex product information into clear, concise messaging for internal use
•    Partner with subject matter experts across Quality, Regulatory, R&D, and Marketing to ensure accuracy and completeness
•    Proactively communicate product updates, including ingredient, packaging, and formulation changes, with clear timelines and implications
•    Ensure alignment between Consumer Loyalty Team messaging and broader internal communications
Project & Process Management
•    Lead the end-to-end content development lifecycle, from intake through publication and maintenance
•    Coordinate cross-functional stakeholders to gather inputs, secure approvals, and meet deadlines
•    Track and manage multiple content initiatives simultaneously, ensuring timely delivery and consistency
•    Identify process improvements to increase efficiency, scalability, and responsiveness of content systems
Cross-Functional Partnership
•    Serve as a resource for internal teams (Legal, Sales, Marketing, Communications, Quality, Regulatory) seeking product information
•    Participate in new product and initiative discussions to anticipate and prepare conten
 

Requirements

Qualifications
•    Bachelor’s degree in Communications, Business, or related field
•    5+ years of experience in communications, content management, or a related role
•    Exceptional writing and editing skills, with the ability to simplify complex information
•    Project management skills with experience managing multiple stakeholders and deadlines
•    Experience working with knowledge management systems or content platforms
•    Proven ability to build relationships and collaborate across functions
•    Strong attention to detail and commitment to accuracy
•    Customer-centric mindset with an understanding of consumer-facing implications
•    Ability to operate independently in a fast-paced, evolving environment
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Preferred Qualifications
•    Experience in CPG, food and beverage, or regulated industries
•    Familiarity with product lifecycle, labeling, or regulatory considerations
•    Experience supporting customer care, consumer experience, or brand communications teams
•    Exposure to project management tools and content workflows
 
Impact of the Role
This role ensures that every consumer interaction and internal decision is grounded in accurate, consistent product information—protecting the brand, reducing risk, and strengthening trust across all touchpoints.