Sr. Collections Specialist

Division:              Eastern Funding

Department:        EF - Operations 

Reports to:          Customer Service & Collections Manager 

Status:                 Non-Exempt

Grade:                  7

Pay Range:          $20.50 - $32.12

Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location:             New York City, NY - 213 West 35th St

Purpose/Objective:

The Senior Collections Analyst is responsible for managing an assigned portfolio of delinquent accounts to maximize recoveries, reduce delinquency and prevent further credit deterioration. The position works directly with customers to obtain payments, payment commitments, develop resolution strategies and escalate higher risk relationships while maintaining professional customer experience.

Key Accountabilities:

• Manage an assigned portfolio of delinquent accounts and achieve established collection and recovery goals.
• Contact customers to resolve delinquency, obtain Promise to Pays and follow up on broken commitments.
• Travel may be required to conduct customer site visits in connection with collection, recovery or account resolution activities.
• Prioritize high balance, high risk and deteriorating relationships and escalate concerns timely.
• Develop and recommend collection strategies, including modification, Workout, Legal or repossession when appropriate.
• Maintain timely and accurate documentation of all collection activities and account strategies.
• Partner with Customer Service, Loan Servicing, Credit, Risk, Workout, Legal and Sales to resolve customer and portfolio issues.
• Identify operational barriers impacting repayment and escalate for resolution.
• Participate in portfolio reviews and provide timely updates on assigned accounts.
• Maintain compliance with established policies, procedures and regulatory requirements.

Requirements

• Bachelor’s degree preferred.
• 3 to 5 years of collections, financial services or related experience.
• Commercial lending, equipment finance or banking experience strongly preferred.
• Demonstrated ability to manage delinquent accounts and achieve recovery goals.
• Experience with CRM, collections and contact center technology; FIS, nCino and Five9 experience preferred.
• Strong communication, negotiation, analytical, and problem-solving skills.
• Ability to work independently, manage competing priorities, and collaborate across departments.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.