Sr. Event Support Technician

Position Summary

The Senior Event Support Technician is responsible for the technical operation, support, and maintenance of an executive conference center and other high-profile collaboration spaces. This role serves as the highest level of onsite AV support, providing white-glove service for executive meetings, client presentations, hybrid events, and live productions while ensuring mission-critical spaces remain operational and production-ready.

The technician acts as the primary technical lead for complex AV systems, partnering with AV Engineering, Workplace, IT, and Event teams to deliver flawless meeting and event experiences.

Key Responsibilities

• Provide Tier 3 technical support for executive meetings, client events, town halls, and hybrid productions.

• Operate and support production-grade AV systems including audio mixers, video switchers, PTZ cameras, Q-SYS DSP/control, Dante audio, NDI, IPTV, and AV-over-IP systems.

• Own the daily operation, readiness, and preventative maintenance of the executive conference center, including standard conference rooms, boardrooms, divisible meeting spaces, and multi-purpose event spaces.

• Perform advanced troubleshooting of AV, networking, control systems, audio, and video signal flow; serve as the primary escalation point for complex issues.

• Conduct pre-event testing, technical rehearsals, onsite event support, and post-event system validation.

• Coordinate with AV Engineering, Workplace, IT, Networking, vendors, and event stakeholders to ensure successful event execution.

• Maintain system documentation, firmware, inventory, and operational standards while identifying opportunities for continuous improvement.

• Support commissioning of new AV systems, technology evaluations, and deployment of enterprise AV standards.

Qualifications

• 7+ years of professional AV experience supporting enterprise conference centers, executive environments, or live production spaces.

• Strong experience with Zoom Rooms, Q-SYS, Dante, NDI, digital audio consoles, video switchers, PTZ camera systems, IPTV, and enterprise AV networking.

• Advanced troubleshooting skills across AV hardware, control systems, networking, and signal distribution.

• Excellent communication skills with the ability to support executive leadership and high-profile events in a fast-paced environment.

Preferred Certifications

• AVIXA CTS-I/CTS-D

• Q-SYS Level 2

• Dante Certification

• Zoom Rooms Certification

• Manufacturer certifications (Logitech, Shure, Crestron, etc.)

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law