Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

The SEMP Supervisor oversees a team of field-based DSP-Job Coaches coordinating support for the program participants assigned to each DSP. This includes administration of all aspects of an ongoing vocational support program including planning, staffing, controlling program activities, and achieving fiscal and programmatic goals.

Key Job Considerations

Seeking a candidate with supervisory experience, delivering OPWDD Medicaid Waiver funded Supported Employment Services to the I/DD population
Responsible for overseeing a staff of approximately 12 DSP-Job Coaching staff and a combined caseload of approximately 150 individuals
Provide field-based support to staff throughout various NYC worksites
Track record of successfully placing participants in community-based jobs using ETP/Discovery model of employment

The Awesome Things You’ll Do

ESSENTIAL JOB FUNCTIONS AND OTHER REGULAR RESPONSIBLITIES (FROM JOB DESCRIPTION AND OTHER SOURCES OF ASSIGNMENTS)

Coordinate daily operations related to the provision of SEMP services including conducting and / or overseeing:
Daily oversight of DSP Staff and assurance of adherence to SEMP Policy & Procedure manual as well as various OPWDD and OMIG Guidance documents
Site visits to ensure quality of services Maintain good relationships with employers to be able to troubleshoot account issues
Maintain high retention rate at job sites and ensure that staff provide appropriate supports in line with Staff Action Plans and individual needs of client at the job site to maintain employment
Scheduling staff coverage, workloads, & program activities
Service Planning and service documentation including teaching staff to properly write,
Daily Progress notes, Life Plans and Staff Action Plans, that meet Quality & Billing Criteria
Direct Reports may include a mix of Intensive and Extended DSPs
Review and approval of staff expense reports
Coordination of efforts to move program participants through the various service ‘buckets’ i.e. Discovery, Job Development, Placement, Stabilization and Long Term Follow Along (extended phase)
Conduct reviews of procedures and processes to ensure effectiveness of services provided and compliance with all internal and external regulations.
Responsible for ensuring staff maintain documentation in audit ready condition
Ensure programs operate within approved budgets by monitoring income and expenses and making required adjustments throughout the fiscal year.
Monitor participants’ attendance and units of service to ensure programs meet annual budget expectations.
Provide staff with supervision, training, and follow-up support to help them achieve program objectives.
Ensure all staff receive trainings mandated by Goodwill and regulating agencies (e.g. OPWDD, ACCES-VR and DOL) in required time frames.
Implement Person Centered Practices, employment, promotion of independence, and community integration in programs
Develop and maintain positive relationships with businesses, funding sources, schools, and other agencies
Other Operations Manager Duties
Ensure program activities and billing conforms to Funding Source Service Delivery & Billing Guidelines and are in compliance with OMIG guidelines, and NYCRR guidelines.
Certification in current EHR/CMIS system in order to ensure integrity in program modules, administration of billing units, invoicing, creating new queries, and other vital functions on the back end of the EHR module.
Implement appropriate QA/QI surveys, training, plans, etc.
Incident reporting for programs
Supervises special vocational, employment, and quality improvement projects as assigned by AVP.
Responsible for hire/terminations.
Work effectively with employers to facilitate accommodations and mitigate issues for greater job retention.
Knowledge and use of various online databases including: eMedNY, CHOICES, IRMA
Other various duties as assigned by management

Activities are subject to change / be added to meet business needs with management approval.

Our Must Haves

Bachelor’s degree preferred
3-5 years’ previous experience working in OPWDD Waiver Programming, preferably SEMP.
Proficient and comfortable creating Excel spreadsheets to manage data and present information and develop charts and graphs
Supervisory Experience a plus
Experience with ID/MH population is a plus
Excellent computer skills e.g. Microsoft Office Suite, Outlook 365, Teams, Zoom & EHR Database administration necessary (Must be able to help and trouble shoot common problems and set up that staff may have without needing to elevate to IT Support

Knowledge of Medicaid HCBS Waiver Services

Special Working Conditions

Travel required - including field visits to assure staff working remotely out in the field are following regulations and working effectively with participants and employers.

What We Offer

Generous Time off policy to use when you need it
Health, wellness and financial resources to help you achieve our personal goals
Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
Retirement matching programs and contributions
Transit and commuter benefits

#IND1

#IND2

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are happy to assist and ensure you have an equal opportunity to apply.

Learn more about this Employer on their Career Site

Supported Employment Field Supervisor