Technical Analyst

Saint Barnabas Medical Center

Posted a month ago, valid for 5 days

New York, NY 10008, US

Competitive

Full Time

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Sonic Summary

The End-User Support position requires providing rapid-response assistance for hardware, software, and connectivity issues through various channels including tickets and phone support.
The role involves onboarding and offboarding tasks, such as provisioning hardware and managing SaaS licenses like O365, as well as maintaining documentation for self-service resolution.
Candidates must have a degree in IT or Computer Science and at least 2 years of experience in a similar role, with a salary range of $55,000 to $75,000 per year.
Expert-level knowledge of operating systems like Windows 10/11 and macOS, as well as familiarity with cloud suites and networking basics, is required for this position.
Additionally, the role includes hardware management, network maintenance, and ensuring compliance with security standards.

End-User Support: Provide rapid-response support via tickets, phone, and in-person for hardware, software, and connectivity issues.

Onboarding/Offboarding: Provision hardware, manage SaaS licenses (O365), AD maintenance.

Documentation: Create and maintain "How-To" guides for employees to encourage self-service resolution.

Hardware Management: Troubleshoot and repair end user hardware, printers, VoIP phones, and conference room AV gear, etc.

Network Maintenance: Assist in monitoring local networks (LAN/WAN), and wireless access points

Security & Compliance: Run security patches, manage antivirus software, and ensure all endpoints meet company compliance standards.

Project Support: Work alongside Technicians on assigned projects, cloud transitions, and office hardware refreshes.

Qualifications

Education: Degree in IT, Computer Science, or equivalent
Experience: 2 or more years of experience in a similar role
OS: Expert-level knowledge of Windows 10/11, macOS, iOS, iPadOS, and more
Certifications: CompTIA A+, Network+, MS are a plus
Cloud Suites: Experience administering Microsoft 365 (Azure AD/Entra ID)
Networking Basics: Understanding of TCP/IP, DNS, DHCP, and VLANs.
Tooling: Familiarity with Intune and Meraki MDM solutions, and Zendesk ticketing system.
Hardware: Ability to open/rebuild hardware for RAM/SSD upgrades or troubleshoot a non-functioning workstation.

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