Telemarketing Operator (Print Production Customer Service & Job Coordination)

Job Description
We are seeking a reliable and detail-oriented Telemarketing Operator to join our print production and customer service team. This role serves as a key communication point between clients and production staff, ensuring all print jobs are accurately received, processed, and completed on time.

The ideal candidate will have strong customer service skills, organizational ability, and experience in print or production environments, with the ability to manage multiple tasks in a fast-paced setting.

Key Responsibilities

Monitor and process incoming jobs from email, intake bins, and front counter submissions
Accurately code and enter customer job tickets according to company guidelines
Communicate with clients regarding job specifications, timelines, budgets, and production requirements
Clarify project details and resolve order discrepancies before production assignment
Answer incoming phone calls and client inquiries in a professional manner
Provide front counter support and assist customers as needed
Log completed jobs and confirm shipping and delivery status updates
Maintain a clean and organized front desk and customer service area
Coordinate with production teams to ensure accurate job flow and scheduling
Maintain inventory of office and production supplies
Support production staff and assist managers with additional operational tasks as needed

Qualifications

Strong organizational skills and attention to detail (required)
Experience in customer service, telemarketing, or production coordination preferred
Familiarity with print production, prepress, or offset printing is a plus
Strong problem-solving skills with a solution-oriented mindset
Excellent communication and interpersonal skills
Ability to multitask in a fast-paced production environment
Proficiency in Microsoft Office and basic computer systems
Experience with graphics or print production applications is a plus

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