Third Party Software Administrator

At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices.

B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today!

Job Title: Systems Administrator – Third-Party Applications (TPA)

Functional Job Summary

The Systems Administrator for Third-Party Applications is responsible for planning, implementing, administering, integrating, and supporting all off-the-shelf (COTS/TPA) products used within the B&H ecosystem. This role ensures that each product is properly aligned with business needs, securely integrated into existing systems, and maintained throughout its lifecycle.

Core Duties & Responsibilities

Application Administration & Ownership

• Serve as the primary administrator for multiple third-party applications.
• Oversee the full lifecycle of TPA systems, including onboarding, integration, upgrade management, optimization, and decommissioning.
• Ensure all applications meet B&H security, compliance, and technical standards.

Integration & Implementation

• Gather and analyze business and technical requirements for new applications and enhancement requests.
• Evaluate compatibility of new software with B&H’s infrastructure, data flows, and operational needs.
• Lead application rollout efforts including planning, configuration, testing, documentation, and user onboarding.
• Coordinate with architectural, security, and infrastructure teams to ensure smooth and compliant integrations.

Troubleshooting & Support

• Investigate and resolve application, data, workflow, and network-related issues.
• Manage assigned support tickets and ensure timely and accurate resolution.
• Provide after-hours or weekend support when required for system emergencies or planned maintenance.

Monitoring & Performance Management

• Design and implement monitoring, reporting, and configuration management capabilities (uptime, performance, error logs).
• Ensure high availability and reliability for all supported applications.

Documentation & Governance

• Maintain accurate documentation in Confluence, SharePoint, and JIRA, including:
• Configuration details
• Integration diagrams
• Support procedures
• Best practices
• Runbooks & SOPs
• Develop risk assessments, project plans, and contingency plans for new implementations.

Security & Compliance

• Ensure all applications comply with B&H security policies, access standards, and data governance requirements.
• Coordinate with InfoSec for vendor evaluations, vulnerability management, and access reviews.

Vendor Management & Evaluation

• Conduct ongoing evaluation of software vendors and tools, including contract reviews and renewal cycles.
• Coordinate with vendors for troubleshooting, escalations, upgrades, and feature improvements.
• Provide recommendations on new tools and opportunities for optimization.

Collaboration & Leadership

• Partner closely with business stakeholders, product owners, and technical teams to understand needs and improve product usage.
• Mentor and cross-train team members on supported applications and emerging technologies.
• Build strong working relationships across departments and function as a trusted advisor.

Other Responsibilities

• Participate in rollout and deployment management for application updates.
• Support large-scale server or system installations when relevant to TPA products.
• Execute special projects at leadership’s direction.
• Perform other duties as assigned.

Required Skills & Qualifications

Technical Skills

• Strong system administration experience across Linux, Windows, and SaaS/cloud platforms.
• Experience administering and supporting commercial off-the-shelf (COTS/TPA) software.
• Ability to troubleshoot complex technical issues across servers, networks, databases, and integrations.
• Proficiency with:
• Windows Server and Active Directory
• Group Policy configuration
• IIS administration
• Application server management
• Deployment & rollout processes
• LAN/WAN fundamentals

Professional & Soft Skills

• Excellent analytical and problem-solving skills, including ability to clarify ambiguous technical situations.
• Strong communication skills for documenting business and technical requirements.
• Outstanding organizational skills to manage multiple projects simultaneously.
• Positive, self-motivated, and able to work independently or collaboratively.
• Strong relationship-building and cross-functional teamwork abilities.

We are an Equal Opportunity Employer.  All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.   If you believe you require such assistance to complete this form or to participate in an interview, please let us know.