Founded in 1971, Marcus & Millichap (NYSE: MMI) is a premier commercial real estate brokerage firm specializing in investment sales, financing, research, and advisory services. With a national platform spanning 80+ offices across the U.S. and Canada, the firm completed over 8,800 transactions in 2025, with $50.8 billion in sales volume. Our mission is to help our clients create and preserve wealth through exceptional real estate investment expertise and service.

This role supports IPA Operations by managing core transaction processes from listing through closing, including auditing and overseeing listing activation, under contract, and closed workflows. Responsibilities include maintaining accurate deal tracking across all transaction stages and ensuring all required data and status updates are properly researched and recorded, as well as managing IPA press release requests.

The position is also responsible for maintaining distribution lists and phone rosters, administering the Client Services email account, researching outdated client contact information to identify current details and updating Salesforce accordingly, assisting with new user setup requests, and supporting the development and maintenance of training materials and job aids. This role will also assist with the centralized billing process for third-party marketing sites. In addition, this role provides broad support through miscellaneous operational and administrative tasks as needed to ensure day-to-day operational continuity.

The base hourly range for this role is $29.57 – $32.21 per hour. Actual pay will be determined by factors such as education, experience, and job-related skills relevant to the role. Marcus & Millichap is a multi-state employer and posted ranges are provided in good faith for compliance with all relevant pay-transparency regulations. These ranges may not reflect potential compensation for positions based in other states or regions.

Responsibilities:

Listing Process (List to Close): Audit and manage the activation of all listings, including auditing and managing under contract and closed processes
Manage IPA press release requests
Deal Tracking: Manage the collection of mandatory deal information across listing, under contract, and closed stages; maintain accurate reporting of all IPA transaction history (listings, under contract, closings, expired/removed, portfolios, etc.); ensure all data and status updates are properly researched and recorded
Leadership and Agent Reporting: Maintain accurate leadership and agent reports
Distribution Lists and Phone Rosters: Maintain and update IPA phone rosters by product type and all IPA Outlook distribution lists
Training and Job Aids: Assist the Director of Operations in managing, creating, and updating job aids and training videos
Client Services Email Account and Salesforce Maintenance: Manage the division’s general email account; respond to internal and external inquiries; research outdated client contact information, identify current details, and update Salesforce accordingly
New User Setup Support: Assist with new user setup requests
Centralized Billing Support: Assist with the centralized billing process for third-party marketing sites
Miscellaneous Operational and Administrative Duties: Provide broad operational and administrative support as needed to ensure day-to-day operational continuity

May perform other duties as assigned.

Qualifications:

High school diploma required; an associate/bachelor degree is preferred and considered a plus.
Two (2) years of experience in administrative support, transaction coordination, or revenue operations.
Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint and especially Excel).
Commercial Real Estate experience preferred
Strong attention to detail and organizational skills.
Effective written and verbal communication skills.
Ability to manage multiple tasks under tight deadlines.
Ability to maintain confidentiality and handle sensitive information
Possess a friendly, proactive attitude, and a strong desire to learn and grow
Adaptable and willing to take on tasks as needed
Professional appearance and demeanor

Benefits:

Marcus & Millichap offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Eligible employees may have access to the following benefits, subject to the terms of applicable benefit plans:

• Health, dental, and vision insurance

• Paid time off and paid holidays

• 401(k) retirement plan with employer matching contributions

• Life and disability insurance

• Employee Assistance Program (EAP) and wellness resources

Benefits eligibility, coverage, and employer contributions may vary based on position, employment status, location, and length of service. This summary is provided for informational purposes only and does not constitute a guarantee of benefits. Additional details will be provided during the hiring process or upon request.

We are an Equal Opportunity Employer and are committed to providing reasonable accommodation to qualified individuals with disabilities. If you need assistance with the application process or require a reasonable accommodation to perform the essential functions of this position, please contact us at peopleteam@marcusmillichap.com

Marcus & Millichap is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.

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Transaction Coordinator