VP, Data Quality Issue Management Manager

JOB SUMMARY:

CFSB is a full-service payments, lending and banking provider that delivers global financial services through a personal approach. The VP, Data Quality Issue Management (DQIM) Manager, is accountable for identifying, triaging, and remediating data quality issues to ensure data is complete, accurate, and valid. The DQIM Manager maintains and enforces data quality issue management policies and frameworks, ensuring adherence to data quality policies, standards, and procedures that support data integrity and quality across the organization. The DQIM Manager serves as a liaison between business and IT by facilitating working sessions to perform root cause analysis (RCA), classify and prioritize data quality issues, and provide ongoing monitoring and reporting.

This role is not available for visa sponsorship now or in the future (H1B, OPT Student Visa, CPT, etc). 

This role is also open for remote work in select states or hybrid in New York, NY. 

Responsibilities:

• Manage the end-to-end data quality issue management lifecycle (intake, logging, triage, assignment, development, implementation, remediation and closure) 
• Define and maintain the DQIM operating model (processes, controls, governance forums, escalation paths) 
• Establish and enforce issue classification and prioritization criteria (severity, impact, regulatory risk, etc.) 
• Facilitate business/IT working sessions to perform root cause analysis (RCA) and develop remediation plans 
• Track remediation progress, validate fixes, and ensure sustainable corrective/preventive actions 
• Develop and maintain DQIM policies, procedures, and documentation; ensure adoption across the organization 
• Partner with Data Owners/Stewards, Technology, and Risk/Compliance for accountability and audit-ready evidence 
• Maintain dashboards and KPI/KRI reporting on volume, aging, severity, recurrence, and effectiveness; provide exec updates 
• Administer and optimize DQIM tooling and workflows (e.g., JIRA/Confluence and data governance platforms) 
• Identify trends/systemic control gaps and recommend preventative controls and monitoring improvements

Knowledge, Skills, and Abilities:

• Strong analytical skills, including SQL and hands-on data exploration to define metrics and guide optimization of data quality rules
• Knowledge of core banking data domains; familiarity with sponsorship banking concepts is a plus 
• Strong written and verbal communication skills, including executive-ready documentation and presentations

• Proven ability to influence and partner with senior stakeholders across Business, Technology, and Risk/Compliance
• Strong organizational and time-management skills; ability to manage multiple priorities in a fast-paced environment

Education, Training, and Experience:

• Bachelor’s degree in DataAnalytics, Information Systems, Finance, Business, or a related field (master’s preferred)
• 10+ years of experience in data governance, data quality, risk, or compliance (financial services preferred)
• Demonstrated experience managing an issue management lifecycle (intake, triage, prioritization, remediation tracking, validation, and closure) with clear SLAs and evidence
• Experience managing data quality issue backlogs in JIRA using Kanban boards; JIRA certification is a plus
• Experience facilitating root cause analysis (RCA) and driving sustainable corrective and preventive actions across business and technology teams 

About Community Federal Savings Bank (CFSB)

Community Federal Savings Bank (CFSB) is a federally chartered bank founded in 2001 and headquartered in New York City. CFSB has focused on providing superior service and added value to clients though a solid understanding of relationship banking. We offer a full range of services, including loans, bill payments, card services, internet banking, and merchant processing.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.