Summary/Objective

The Wellness Associate will be a forward-facing role that focuses on supporting wellness activities and programs that enhance the caregiver experience. This individual will help to provide access to effective tools and self-care opportunities for caregivers and their families. Responsible for strong communication with the broader Programs team, Operations staff, and program participants. Top priorities include overall customer service, space upkeep, and organization within the Wellness Center

The salary range for this position is between $50,000-$60,000 per year. The schedule for this role will be Monday through Friday 2:00 PM – 10:00 PM.

Responsibilities

Support management in the day-to-day coordination, execution, and operations of the program to support caregiver wellbeing.
Encourage caregiver participation in wellness offerings such as stress management and self-care activities.
Maintain organization, cleanliness, and overall restorative experience within the space, assist practitioners by equipping them with necessary tools for wellness sessions and activities.
When necessary, aid Wellness practitioners with session set up and breakdown of services.
Support Wellness Center team and extended House when necessary, during events and other programming.
Ability to work collaboratively across departments.
Work with internal partners, practitioners and volunteers to support a comprehensive ongoing series of events with related marketing material.,
Answer caregiver and employee questions regarding the Wellness Center space and services
Assist in tours & events attended by donors, board members, and broader members of the Ronald McDonald House – NY.

Qualifications & Competencies

1+ years of relevant experience.
Experience working with sensitive populations, hospital settings, hospitality, or caregivers is strongly preferred.
Bi-lingual (Spanish) strongly preferred.
Previous experience or certifications in yoga, meditation, personal training, and mental health preferred but not required.
Strong interpersonal communication skills.
Demonstrated organizational skills and adaptability.
Ability to maintain a professional, empathetic demeanor while upholding organizational & donor standards and boundaries.
Previous experience working within the Microsoft Office Suite (i.e. Excel & Word), Canva, and Adobe Acrobat preferred.
Comfort or experience working with guest or patient management software preferred.
Must be comfortable lifting and moving items around the wellness center.
Ability to work in both fast-paced and calmer environments, depending on time of day and schedule.

Additional

Equal Employment Opportunity

Ronald McDonald House New York believes that all employees are entitled to Equal Employment Opportunity. We do not discriminate against employees or applicants for employment because of race, color, creed, religion, sex, gender, age, marital status, national origin, sexual orientation, disability, veterans, citizenship status, or any other legally protected characteristic while meeting the mental and physical requirements for the role.

Physical Demands

The physical demands described herein are representative of those that must be met by an member to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work for this role is performed mostly in office settings. Some outdoor work may be required.
This is largely a sedentary role; some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
This position may require standing or walking for extensive periods of time for major events.

Work Environment

The work environment characteristics described herein are representative of those an member encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The office for this role is located in the same facility where RMH-NY provides temporary accommodations to pediatric patients and their families while the patients are undergoing active medical treatment at area hospitals. For some RMH-NY guests, medical treatment may include radiation therapy. While radiation therapy is never administered at RMH-NY, there is the potential for some radioactive material to be present in guests who have undergone radiation therapy. Based on radiation measurements performed throughout RMH-NY, it is not expected that individuals working at RMH will receive radiation doses that would exceed the general public limit (100 millirem per year).
The noise level in the work environment is moderate to loud. Noise levels often increase with families and children who have temporary residence in the building as well as guests and musical performers for special events.
This position requires flexible schedule at times to meet the needs of the families. Some weekends and evening hours are necessary.

Travel

Some local/day travel will be necessary for the role.
Some domestic travel may be required with overnight stays.

Other

This description is an overview or major duties, activities and responsibilities required for the role.
This description is not intended to be a complete listing of all tasks required for the role.
Responsibilities will change with the needs of the organization.

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